Sports Retail Assistant Coach: Lead & Develop Team

Rally House; Olde West Chester (OH); On-site; USD 23,419 - 33,062; Full time

Job summary

Rally House is seeking an Assistant Coach to serve as the Assistant Store Manager, helping to drive store performance and guest‑focused operations in a fast-paced retail environment. The role partners with the Head Coach to develop talent and maintain standards across daily activities.

You will lead training, coach performance, and ensure safety, cash handling, and policy compliance while supporting payroll planning and events around local sports.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.

Skills

Leadership

Coaching

Communication

Problem-solving

Team development

Store operations

Education

Associates or Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to serve as the Assistant Store Manager, helping to drive store performance and guest‑focused operations in a fast-paced retail environment. The role partners with the Head Coach to develop talent and maintain standards across daily activities.

You will lead training, coach performance, and ensure safety, cash handling, and policy compliance while supporting payroll planning and events around local sports.