Sports IT Operations Specialist

San Jose Sharks; San Jose (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/FSA benefits

401K with pre-tax and Roth options

Generous Paid Time Off and holidays

Complimentary or discounted sports and

event tickets

Job summary

Sharks Sports and Entertainment, LLC is seeking a Technology Operations Analyst to maintain and optimize day-to-day IT performance, delivering reliable end-user support and enhancing the employee experience in a fast-paced, high‑performance environment.

You will work with IT and business stakeholders to ensure seamless technology operations for home games, events, and business operations, including on-call duties and occasional travel between SSE facilities.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 4+ years of hands-on IT experience.
• Excellent written and verbal communication; comfortable sharing ideas across functions and with partners and vendors.
• Strong collaboration with a solutions-focused, team-first mindset and experience resolving complex challenges.
• Proactive with a continuous improvement mindset and initiative.
• Ability to prioritize, manage multiple priorities, and work in a small team environment.
• Proficient in installing and administering computer hardware, software, and networks.
• Experience with troubleshooting and maintaining various operating systems.
• Experience with Microsoft O365, including SharePoint, OneDrive, Intune, Defender (preferred).
• Flexible to work varied schedules, including nights, weekends, and holidays.
• Ability to travel between SSE facilities.
• Ability to work remotely when necessary.
• Independent, self-directed, and able to take initiative.
• Ability to sit/stand for extended periods and lift up to 50 lbs; navigate stairs and catwalks as required.

Responsibilities

• Provide Tier 2 support for enterprise platforms, business-critical applications, and end-user technology.
• Administer and support collaboration platforms including Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Teams Rooms, and Asana.
• Maintain user access and permissions to SSE’s enterprise systems as requested.
• Support and administer ticketing platforms.
• Manage equipment and supply requests; research and request quotes for IT equipment and supplies.
• Configure, deploy, migrate, and support Windows and Apple end-user devices.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Adhere to Information Technology policies including the SSE Data Retention Policy.
• Exercise sound judgment in evaluating, prioritizing, and resolving technical issues.
• Provide on-site IT support for home games, events, and business operations.
• Respond to technology issues affecting business-critical operations.
• Participate in an on-call rotation and provide support during evenings, weekends, and holidays as needed.
• Provide priority support for hockey operations during the season and other time-sensitive activities.
• Assist with technology setup, testing, and support before, during, and after events.
• Maintain confidentiality of sensitive business information, player data, and proprietary organizational information.
• Participate in technology projects from planning through implementation.
• Identify opportunities to improve IT services, operational processes, and the end-user experience.
• Collaborate with stakeholders to implement technology solutions that support organizational objectives.
• Evaluate emerging technologies and recommend practical improvements where appropriate.

Skills

Communication skills

Team collaboration

Continuous improvement mindset

Initiative

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365

SharePoint

OneDrive

Intune

Defender

Asana

Job description

Sharks Sports and Entertainment, LLC is seeking a Technology Operations Analyst to maintain and optimize day-to-day IT performance, delivering reliable end-user support and enhancing the employee experience in a fast-paced, high‑performance environment.

You will work with IT and business stakeholders to ensure seamless technology operations for home games, events, and business operations, including on-call duties and occasional travel between SSE facilities.