Technology Operations Analyst

San Jose Sharks; San Jose (CA); On-site; USD 90,000 - 101,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K plan

Paid time off and holidays

Wellness days

Sports/event tickets discounts

On‑site San Jose office

Job summary

Sharks Sports and Entertainment, LLC seeks a Technology Operations Analyst to maintain and optimize SSE's IT environment, delivering reliable end‑user support and improving the employee experience.

Ideal candidates will manage end‑user devices, collaborate with stakeholders, and participate in on‑site support during games and events. Experience with M365, SharePoint, Intune, and security is preferred.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 4+ years of hands‑on IT experience.
• Excellent written and verbal communicator across functions and vendors.
• Strong collaborator with a team‑first mindset and problem‑solving skills.
• Proactive, able to work independently and manage multiple priorities.

Responsibilities

• Provide Tier 2 support for enterprise platforms and end‑user technology.
• Administer Microsoft 365, SharePoint, OneDrive, Teams, Teams Rooms, and Asana.
• Manage user access and permissions to SSE enterprise systems.
• Support ticketing platforms and IT equipment requests.
• Configure and support Windows and Apple end‑user devices.
• Create and maintain technical documentation and SOPs.
• Adhere to SSE data retention and IT policies.
• Participate in on‑site IT support for games and events.

Skills

Microsoft 365

SharePoint

OneDrive

Microsoft Teams

Intune

On‑site IT support

Endpoint management

IT security

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing platforms

Teams Rooms

Job description

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Director, Information Technology

POSTING DATED: August 31, 2026

Pay Range: The pay range for this role is $90,000 - $101,250 per year

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

We are seeking a Technology Operations Analyst to join our IT Team, the right candidate will play a critical role in maintaining and optimizing the day-to-day performance of Sharks Sports & Entertainment’ technology environment to deliver reliable end user support and enhance overall employee experience.

In conjunction with the other members of the IT team, this role will be working closely with key functional groups to ensure seamless performance of technology in high performance and time sensitive environments. These responsibilities include, but are not limited to, configuration, support and continuous improvement of IT systems, including endpoint management, enterprise applications, mobile and data security and infrastructure monitoring.

This new Team Teal member will possess great attention to detail, a strong problem-solving ability, problem solving, project management, and change management skills.

Essential Duties and Responsibilities:

Technical Support and Administration:

• Provide Tier 2 support for enterprise platforms, business-critical applications, and end-user technology.
• Administer and support collaboration platforms including Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Teams Rooms, and Asana.
• Maintain user access and permissions to SSE’s enterprise systems, as requested.
• Support and administer ticketing platforms, including Ticketmaster.
• Manage equipment and supply requests – research and request quotes for IT equipment and supplies.
• Configure, deploy, migrate, and support Windows and Apple end-user devices.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Adhere to Information Technology policies including the SSE Data Retention Policy.
• Exercise sound judgment and discretion when evaluating, prioritizing, and resolving technical issues.

Operational and Event Support

• Provide on-site IT support for home games, events, and business operations.
• Respond to technology issues affecting business-critical operations.
• Participate in an on-call rotation and provide support during evenings, weekends, and holidays as business needs require.
• Provide priority support for hockey operations during the season and other time-sensitive operational activities, as needed.
• Assist with technology setup, testing, and support before, during, and after events.
• Maintain confidentiality of sensitive business information, player data, and proprietary organizational information.
• Participate in technology projects from planning through implementation.
• Identify opportunities to improve IT services, operational processes, and the end-user experience.
• Collaborate with business stakeholders and the IT team to implement technology solutions that support organizational objectives.
• Evaluate emerging technologies and recommend practical improvements where appropriate.

Minimum Qualifications

• Bachelor’s degree (B.A.) in Computer Science or a related major; or equivalent combination of education and experience.
• 4+ years of hands-on IT experience.
• Excellent written and verbal communicator that is comfortable sharing ideas across functions, to various levels of the organization, and with partners and vendors.
• Strong collaborator with a solutions-focused and “Team-First” mindset and experience resolving complex challenges
• A forward looking individual who proactively seeks new knowledge and skills, who looks for opportunities to improve the organization and experience of team members.
• Proactive, with a positive and winning approach, and strong decision-making skills.
• Proven ability to prioritize effectively, productively lead multiple priorities, and work in a small team environment, contributing to organization and team success.
• Able to install and administer computer hardware, software and networks.
• Experience with troubleshooting and maintaining various operating systems.
• Experience with Microsoft O365 environment including SharePoint, OneDrive and Intune, Microsoft Defender, preferred
• Flexible to work a varied schedule when needed, including nights, weekends, holidays, and extended hours.
• Ability to travel between SAP Center and other SSE facilities
• Ability to work efficiently remote when necessary.
• It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
• Ability to sit, stand and utilize a computer for extended periods of time
• Ability to bend at the waist, reach overhead and lift up to 50 lbs.
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• 401K (pre-tax and Roth options)
• Generous Paid Time Off
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and event tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Access to on-site EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.