Sports & Entertainment Client Success Manager

Two Circles; Phoenix (AZ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Two Circles is seeking a Client Success Manager to oversee end-to-end client relationships, ensuring successful adoption of our technology and services. You will work with clients on best practices, growth opportunities, and cross-functional collaboration with Solutions, BD, Marketing and Product. Open to candidates on the U.S. West Coast or Southwest region.

You will manage onboarding, drive renewals, and ensure client value through data-driven insights, testimonials, and proactive guidance.

Qualifications

• 3–5 years in account management or client relationships.
• Experience in sports, entertainment, or related industry.
• Proven ability to manage client accounts and drive satisfaction.

Responsibilities

• Manage client lifecycle from onboarding to renewal.
• Build strong relationships with stakeholders across client organizations.
• Collaborate with Solutions, BD, Marketing and Product to drive growth.
• Monitor account health and mitigate renewal risks.
• Support cross-sell and upsell opportunities.
• Capture client feedback and prioritize feature requests with Product/Engineering.
• Create client success stories and testimonials.

Skills

Account management

Client relationships

Communication

Data analysis

Project management

Travel readiness

Tools

Microsoft Dynamics

Salesforce

Microsoft Office

KORE platform

Job description

Two Circles is seeking a Client Success Manager to oversee end-to-end client relationships, ensuring successful adoption of our technology and services. You will work with clients on best practices, growth opportunities, and cross-functional collaboration with Solutions, BD, Marketing and Product. Open to candidates on the U.S. West Coast or Southwest region.

You will manage onboarding, drive renewals, and ensure client value through data-driven insights, testimonials, and proactive guidance.