Sports Betting Support Specialist - Night/Weekend Shifts

Bally's Intralot; Duluth (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Intralot provides integrated gaming and transaction processing systems and is seeking a Call Center Operator. You will handle chat, inbound calls, and emails, delivering high-quality support on Sports Betting products and account issues.

The role requires a high school diploma, 3 years of customer service experience (tech call center preferred), and the ability to work nights and weekends. You should communicate clearly, stay calm under pressure, and work well in a team.

Qualifications

• High school diploma or equivalent training and experience.
• 3 years customer service experience, preferably in a technical call center environment
• Call tracking system experience
• Outstanding verbal communication skills and a positive attitude
• Relevant experience and/or knowledge in the Sports Betting or gaming industries.

Responsibilities

• Handle Chat Support, Inbound calls and answer emails from customers.
• Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
• Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
• Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
• Engage potential customers in dialogue that open opportunities
• Support and guide customers with all requests and escalating and following up when necessary.
• Meet company expectation for excellent customer service
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Take relevant notes on all call for future use and enter into database

Skills

Call tracking system

Verbal communication

Customer service

Troubleshooting

Team work

Explain technical information

Sports betting knowledge

Technical aptitude

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Intralot provides integrated gaming and transaction processing systems and is seeking a Call Center Operator. You will handle chat, inbound calls, and emails, delivering high-quality support on Sports Betting products and account issues.

The role requires a high school diploma, 3 years of customer service experience (tech call center preferred), and the ability to work nights and weekends. You should communicate clearly, stay calm under pressure, and work well in a team.