Sports Betting Support Specialist — Night/Weekend Shifts

Bally's Intralot; Duluth (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Intralot is seeking a Call Center Operator to handle chat, phone, and email inquiries related to Sports Betting products. You will deliver first-line support, escalate issues per internal procedures, and maintain a friendly, professional tone with customers.

The role demands strong verbal communication, teamwork, and the ability to learn Intralot software and systems while providing attentive customer service during nights and weekends.

Qualifications

• High school diploma or equivalent.
• 3 years customer service experience, preferably in a technical call center environment.
• Experience with call tracking software.
• Outstanding verbal communication skills and a positive attitude.
• Experience in sports betting or gaming industries.

Responsibilities

• Handle Chat Support, Inbound calls and answer emails from customers.
• Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
• Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
• Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
• Engage potential customers in dialogue that open opportunities
• Support and guide customers with all requests and escalating and following up when necessary.
• Meet company expectation for excellent customer service
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Take relevant notes on all call for future use and enter into database

Skills

Tracking software

Technical customer service

Microsoft Word

Microsoft Excel

Teamwork

Troubleshooting

Explain technical information

Help desk operations

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Intralot is seeking a Call Center Operator to handle chat, phone, and email inquiries related to Sports Betting products. You will deliver first-line support, escalate issues per internal procedures, and maintain a friendly, professional tone with customers.

The role demands strong verbal communication, teamwork, and the ability to learn Intralot software and systems while providing attentive customer service during nights and weekends.