Client Success Manager, Fortune Live Media

FORTUNE; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Tuition reimbursement

Generous time off

Commuter benefits

Job summary

Fortune Media seeks a Client Success Manager for Fortune Conferences, based in NYC with hybrid work. You will own the client experience from sale to post-event wrap, coordinating internal teams to deliver sponsor benefits and drive renewals.

Travel domestically and globally as needed, supporting pre-sale and on-site execution with executives. You will build strong relationships with key sponsors, manage communications, and ensure exceptional service at every touchpoint, from contract to recap

Qualifications

• 6+ years of corporate sponsorship management experience in live/virtual events.
• Strong client services experience with executives.
• Proven ability to coordinate across internal teams (production, programming, marketing, editorial, sales).
• Excellent communications and interpersonal skills with high-level stakeholders.
• Willingness to travel domestically and globally.

Responsibilities

• Lead client experience from sponsorship sale confirmation through onsite execution and post-event wrap-up.
• Serve as liaison between sponsors and internal teams to ensure benefits are delivered.
• Support pre-sale activities by developing tailored sponsorship proposals and managing inventory.
• Coordinate post-sale, on-site, and post-conference activities to ensure client satisfaction and renewals.
• Provide timely updates to sales teams and clients and manage on-site programs.

Skills

Client relations

Communication skills

Project coordination

Cross-functional collaboration

Sales support

Job description

Position OverviewThe Client Success Manager will have the responsibility for delivering a successful client experience for the Fortune Conferences division, both live and virtual. This position requires delivering against contracted benefits and event objectives, working as a sales representative proxy along with supporting the seller's pre-sale efforts. The successful candidate will be a strong client relationship builder and will be able to navigate internal teams (production, programming, marketing, edit, sales) to ensure optimal results for clients. This position must be able to communicate clearly with clients, ensuring their expectations are exceeded. Reports directly to the VP, Events & Executive Experience.Primary ResponsibilitiesYou will assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for both new and existing clients as they renew partnerships.In your role, you are representing sales as you work with clients, and you are the primary liaison between the sponsor and the internal programming, production, editorial, and marketing teams.Pre-SalePartner with the VP of Global Conference Partnerships to communicate conference offerings, sponsorship opportunities, and available inventory to the broader Sales team.Collaborate with Sales to develop customized sponsorship proposals that align with client objectives, conference strategy, and available opportunities.Maintain and manage sponsorship inventory, ensuring accurate availability, allocation, and visibility into conference offerings.Work cross-functionally with Programming, Editorial, Marketing, Production, and other internal teams to assess the feasibility and execution requirements of proposed sponsorship opportunities.Support proposal development, revisions, and client requests, ensuring all proposed sponsorship benefits are compelling, accurate, and operationally achievable.Post Sale - Pre-conferenceEnsure all client contract benefits are successfully delivered, working with client, your sales representative and the conference production internal teams to fulfill benefits properly and on timeAbility to think strategically, grasping client key messages and priorities, enabling tailored and effective supportMaintaining a clear and consistent dialogue with the sales representative to make sure the communication with clients meets their expectationsHandle event registrations and communications with client executives and non-executivesBuild and maintain strong relationships with key client stakeholdersProvide exceptional customer service by addressing client inquiries and their concerns in a timeline mannerCoordinate with internal teams to ensure successful delivery of client benefits and expectationsDevelop/enhance and execute custom activation as outlined in contractProvide internal updates via weekly status reportPost Sale - On-siteDedicated onsite point person for client executives, ensuring all expectations are metCommunicate on behalf of client executives, as neededAssist with client executives’ scheduling, including booking meetingsManage all client-related on-site programs and deliverablesManage on-site client relationsEnsure client executives’ experiences as speakers and/or participants are positiveSupport overall Fortune Conferences sales team onsite as neededPost Sale - Post-conferenceConduct post event reviews with client and salesSupport the sales team by identifying opportunities for renewing or upselling additional services to enhance client experiencesWork with sales and go-to-mraket team on post event recap materials post for all tent-pole eventsProfessional/Personal Qualifications6+ years of experience in corporate sponsorship management in a live/virtual event settingAbility to travel domestically and globallyCreative mind-set with exceptional attention to detail and great organizational and time management skillsExcellent client services experience – comfortable interacting with high-level executivesStrong communications and interpersonal skills, with the ability to build rapport with clients and work collaboratively across functions and departmentsAbility to work collaboratively in a fast-paced environment and adapt to changing prioritiesLocation: NYC - Hybrid. Successful candidates must live a commutable distance from our Lower Manhattan headquarters for a minimum of 4 days a week.Salary: $90,000-$100,000 base, plus eligibility for a variable annual bonus.This range is a good faith estimate and may ultimately vary based on a number of relevant factors.A Few of Fortune’s Perks & Benefits20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policyHealth, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA401(k) planGenerous parental leaveDependent care, commuter, and cell phone benefitsTuition reimbursement programA commitment to an open, inclusive, and diverse work cultureAbout FortuneAt Fortune Media, our mission is to change the world by making business better. We achieve that by providing trusted information, great storytelling, rigorous benchmarking and world-class community building. And our key values are humility, ownership, and transparency.The policy of Fortune Media is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Fortune Media affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.