Specialty Services Counselor

Azul Vision; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Azul Vision in Downtown Los Angeles, CA is seeking a Healthcare Scheduler to coordinate and schedule all aspects of patient surgeries for ophthalmology procedures in a multispecialty setting. The role includes pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits, as well as collecting payments and maintaining patient records.

Strong organizational and communication skills are essential, with 3–5 years of high-level customer service

Qualifications

• 3–5 years minimum of high-level customer service and/or sales experience.
• Medical experience is a plus.
• College degree is preferred
• Ophthalmic certifications ABO or COA are a plus.

Responsibilities

• Maintain surgical schedule for ophthalmology surgeons.
• Communicate with patients on scheduling, testing, insurance, and finances.
• Arrange pre-op testing and pre-authorizations.
• Coordinate paperwork and patient records with the registration system.
• Attend required meetings and uphold patient confidentiality.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School diploma

College degree preferred

Tools

Scheduling software

Registration system

Job description

Job Details: Job Location: Downtown Los Angeles Clinic - Los Angeles, CA 90015, Salary Range: $23.00 - $26.00 Hourly, Coordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice, including pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling follow-up appointments and/or ancillary testing, obtaining records/authorizations, and performing encounter in patient registration system(s).

KEY RESPONSIBILITIES

• Maintains surgical schedule for surgeons
• Communicates with patients about: scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance
• Contacts facilities for scheduling
• Arranges for pre-op testing
• Schedules pre-op visits
• Calls for necessary pre-authorizations
• Coordinates paperwork
• Maintains patient confidentiality
• Attends required meetings

EXPERIENCE:

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday

Preferred:

• Over 2 years and up to and including 5 years of experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to read and interpret basic business correspondence
• Strong organizational skills and proven ability to multitask
• Proactive work ethic and self-starter
• Intermediate computer skill

Qualifications:

• 3-5 years minimum of high-level customer service and/or sales experience.
• Medical experience is a plus.
• College degree is preferred
• Ophthalmic certifications are a plus which includes either ABO or COA.
• Must be able to manage difficult personalities and multiple tasks with care and accuracy.

Azul Vision is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.