Pre-Operative Surgical Coordinator

Pacific Eye Institute; Upland (CA); On-site; USD 31,684 - 41,328; Full time

Job summary

Pacific Eye Institute is seeking a Pre-Operative Surgical Coordinator in Upland, CA. The role involves coordinating with patients and the Ambulatory Surgery Center to ensure all necessary pre-operative preparations are completed. Key responsibilities include answering patient inquiries, maintaining appointment schedules, and ensuring confidentiality of records. Applicants should have a high school diploma, knowledge of medical terms, and preferably an LVN license. Bilingual skills in English and Spanish are also preferred. The position offers a competitive pay range of $23.00 - $30.00 per hour.

Qualifications

• Ability to coordinate with patients and surgical centers effectively.
• Strong patient service and communication skills.
• Must maintain confidentiality of patient records.

Responsibilities

• Review patient records for pre-operative clearances.
• Handle patient inquiries regarding surgeries and payments.
• Assist with disability paperwork and insurance verification.
• Maintain appointment scheduling using medical office software.

Skills

Communication skills

Organizational skills

Knowledge of medical terms

Multi-tasking abilities

Basic insurance process knowledge

Education

High school diploma

LVN license

Experience in medical/healthcare office

Job description

Position

Pre-Operative Surgical Coordinator

Location

Upland, CA

Job Id

1039

# of Openings

1

Summary

Pre-Operative Surgical Coordinator will coordinate with patients and the Ambulatory Surgery Center to ensure all pre‑operative labs, medical clearances, and pre‑operative instructions are provided in advance of the surgery date. Responsibilities include completing pre‑operative calls, handling clinical and surgical disability correspondence, assisting patients with balances and payments, and co‑management duties as assigned.

Essential Duties and Responsibilities

• Review patient records prior to surgery to ensure all pre‑operative medical clearance is obtained, including labs, history and physical, etc.
• Answer and originate many patient calls to address questions about surgical procedures, payments due, and provide detailed pre‑operative instructions.
• Assist patient with completing all disability paperwork.
• Use medical office software to schedule new and follow‑up appointments for patients as needed.
• Update patient demographics and insurance coverage records as necessary.
• Understand patient out‑of‑pocket fees, eligibility, and authorizations.
• Maintain confidentiality of all patient records.
• Verify, update, and enter insurance information into the electronic practice management system (EPM) including policy information, benefit coverage, and referrals, as needed.
• Identify potential co‑management accounts and communicate this information to patients and medical offices.
• Respond to voicemail and email inquiries promptly.
• Provide feedback to scheduling staff or appropriate business office staff regarding waivers or special instructions that may be needed.
• This is an in‑office position; remote work is not available.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• General knowledge of medical terms, conditions, and surgical flow.
• General knowledge of pharmaceutical terms and medications.
• Professional verbal communication skills with high levels of patient service.
• Organized and able to move between multiple tasks while maintaining progress and attention to detail.
• Strong organizational and multi‑tasking abilities.
• Basic knowledge of insurance processes and procedures.

Education and/or Experience

• High school diploma required.
• LVN license preferred.
• Experience in a medical or healthcare office required; experience in ophthalmology or optometry preferred.
• Bilingual English/Spanish preferred.

Certificates, Licenses, and Registrations

• Licensed Vocational Nurse license is preferred.

Supervisory Responsibility

This position has no supervisory responsibility.

Job Qualifications

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Equal Employment Opportunity Statement

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position can require travel.

Pay Range $23.00 - $30.00