Specialty Services Counselor

Azul Vision, Inc.; Riverside, Northern (CA, KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Azul Vision, Inc. is seeking a Specialty Services Counselor in Riverside, CA to coordinate patient surgeries for ophthalmology within a multispecialty group.

You will manage pre-operative testing, insurance verification, authorizations, and scheduling of post-operative visits, while providing essential administrative support and maintaining patient confidentiality. The role requires excellent communication, strong organization, and a proactive work ethic to handle high-volume tasks in a

Qualifications

• High level customer service experience in medical setting preferred.
• Excellent verbal and written communication skills required.
• Ability to read and interpret basic business correspondence.

Responsibilities

• Maintains surgical schedule for surgeons.
• Communicates with patients about scheduling, pre-op testing, insurance requirements and consent forms.
• Contacts facilities for scheduling and arranges for pre-op testing.
• Schedules pre-op visits and obtains pre-authorizations.
• Coordinates paperwork and maintains patient confidentiality.
• Attends required meetings.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Multitasking

Proactive work ethic

Attention to detail

Education

High School Diploma or GED

College degree

Tools

Patient registration systems

Insurance verification software

Office suite

Job description

# Specialty Services CounselorRiverside, CA 92501## OverviewSalary Range$23.00 - $26.00 Hourly## DescriptionCoordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice, including pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling follow-up appointments and/or ancillary testing, obtaining records/authorizations, and performing encounter in patient registration system(s).**KEY RESPONSIBILITIES*** Maintains surgical schedule for surgeons* Communicates with patients about: scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance* Contacts facilities for scheduling* Arranges for pre-op testing* Schedules pre-op visits* Calls for necessary pre-authorizations* Coordinates paperwork* Maintains patient confidentiality* Attends required meetings**EXPERIENCE:****Minimum Qualifications:*** High School Diploma or GED required* At least one-year experience working in medical field and counseling of surgical patients preferred* Experience in ophthalmology or optometry preferred* Excellent verbal and written communication skills* Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment* Flexible schedule working Monday-Friday**Preferred:*** Over 2 years and up to and including 5 years of experience.**KNOWLEDGE, SKILLS, ABILITIES:*** Excellent verbal and written communication skills* Strong interpersonal skills* Ability to read and interpret basic business correspondence* Strong organizational skills and proven ability to multitask* Proactive work ethic and self-starter* Intermediate computer skill## Qualifications**Qualifications*** 3-5 years minimum of high-level customer service and/or sales experience.* Medical experience is a plus.* College degree is preferred* Ophthalmic certifications are a plus which includes either ABO or COA.* Must be able to manage difficult personalities and multiple tasks with care and accuracy.Azul Vision is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.