Specialty Services Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Specialty Services Coordinator to support our Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and file audits while upholding our Family First culture.

You will interact with homeowners, insurance adjusters, and internal teams to keep jobs organized and progressing through the restoration process, including on-call rotations for emergencies.

Qualifications

• 5 years of progressive work experience in restoration coordination.
• 2 years of coordinator/administrator experience in restoration.
• On-call availability for emergencies including nights and weekends.
• Excellent verbal and written communication.
• Fluent in English; Spanish is a strong plus.
• Knowledge of Dash, Xactimate, AlacNet, Contractor Connection and Alacrity.

Responsibilities

• Receive and set up new job assignments in DASH.
• Coordinate with customers, departments, vendors and adjusters for approvals and scheduling.
• Monitor job files and assist expediting completion.
• Communicate with field teams on assigned files and support audits.
• Ensure data accuracy and file compliance for estimates.
• Track approvals and information throughout the restoration process.
• Maintain relationships with homeowners and partners and draft reports.

Skills

Coordination

Communication

Problem-solving

Fluent English

Spanish (nice to have)

Tools

Dash

Xactimate

AlacNet

Contractor Connection

Alacrity

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Pay: $45,000.00 - $55,000.00 per year About Thomasville Restora Thomasville Restoration's vision is to be the number one most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Specialty Services Coordinator. This position offers an opportunity to support our Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, job monitoring, and file audits while upholding our culture of Family First, Compassion, and Communication.

What You'll Do

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, appropriate departments, third-party vendors, and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting job completion.
• Communicate and assist with the field team on assigned files.
• Complete regular job audits to ensure required data is entered correctly and files are compliant.
• Ensure job files are complete and organized for estimators to perform preliminary and final estimates.
• Track jobs, approvals, and required information throughout the restoration process.
• Communicate with homeowners, insurance adjusters, coworkers, and other partners throughout the job.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction concerns.
• Maintain strong working relationships with customers and internal and external partners.
• Perform general office duties, including drafting correspondence and creating reports.
• Support coordination and administrative needs of the Specialty Services team.

Who You Are

• Have 5 years of progressive work experience.
• Have 2 years of coordinator or administrator experience in the restoration industry.
• Available for overnight and weekend on-call rotation to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English.
• Spanish is a strong plus.
• Knowledge and understanding of Dash, Xactimate, AlacNet, Contractor Connection and Alacrity.
• Able to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Possess a solid work ethic, high integrity, positive attitude, and strong attention to detail.
• A motivated self-starter who is professional and has a passion for making things better.
• Able to work independently in a fast-paced, team-oriented office environment.
• Able to multitask and adapt to a rapidly growing business.

Your Impact

As a Specialty Services Coordinator, you help keep jobs organized, moving forward, and ready for the next stage of the restoration process. Your coordination with customers, field teams, vendors adjusters, and internal departments helps ensure job files are accurate, approvals are obtained, services are scheduled, and projects progress efficiently. Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.