Restoration Projects Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Specialty Services Coordinator to support our Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and file audits while upholding our Family First culture.

You will interact with homeowners, insurance adjusters, and internal teams to keep jobs organized and progressing through the restoration process, including on-call rotations for emergencies.

Qualifications

• 5 years of progressive work experience in restoration coordination.
• 2 years of coordinator/administrator experience in restoration.
• On-call availability for emergencies including nights and weekends.
• Excellent verbal and written communication.
• Fluent in English; Spanish is a strong plus.
• Knowledge of Dash, Xactimate, AlacNet, Contractor Connection and Alacrity.

Responsibilities

• Receive and set up new job assignments in DASH.
• Coordinate with customers, departments, vendors and adjusters for approvals and scheduling.
• Monitor job files and assist expediting completion.
• Communicate with field teams on assigned files and support audits.
• Ensure data accuracy and file compliance for estimates.
• Track approvals and information throughout the restoration process.
• Maintain relationships with homeowners and partners and draft reports.

Skills

Coordination

Communication

Problem-solving

Fluent English

Spanish (nice to have)

Tools

Dash

Xactimate

AlacNet

Contractor Connection

Alacrity

Job description

Thomasville Restoration, LLC is seeking a Specialty Services Coordinator to support our Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and file audits while upholding our Family First culture.

You will interact with homeowners, insurance adjusters, and internal teams to keep jobs organized and progressing through the restoration process, including on-call rotations for emergencies.