Restoration Projects Coordinator & Scheduler

Thomasville Restoration; Arbutus (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Specialty Services Coordinator to support the Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and file audits in a fast-paced restoration office.

The role requires strong communication, problem-solving, and the ability to work with homeowners, insurance adjusters, vendors, and field teams to keep projects moving smoothly.

Qualifications

• Five years of progressive work experience.
• Two years of coordinator or administrator experience in the restoration industry.
• On-call overnight and weekend availability for emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales and negotiation skills.
• Fluent in English; Spanish is a strong plus.
• Knowledge of DASH, Xactimate, AlacNet, Contractor Connection and Alacrity.
• Ability to build strong relationships with homeowners, adjusters and coworkers.
• Strong work ethic, integrity, positive attitude and high attention to detail.
• Self-starter, professional and committed to continuous improvement.
• Ability to work independently in a fast-paced, team-oriented office.

Responsibilities

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, departments, third-party vendors and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting completion.
• Communicate with the field team on assigned files.
• Complete regular job audits to ensure data accuracy and compliance.
• Ensure job files are complete and organized for estimators.
• Track jobs, approvals and required information throughout the restoration process.
• Communicate with homeowners, insurance adjusters, coworkers and partners throughout the job.
• Problem-solve conflicts and scheduling or customer-satisfaction concerns.
• Maintain strong relationships with customers and partners; perform general office duties and reporting.

Skills

Communication

Problem solving

Sales experience

Negotiation skills

Multitasking

Tools

DASH

Xactimate

AlacNet

Alacrity

Job description

Thomasville Restoration is seeking a Specialty Services Coordinator to support the Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and file audits in a fast-paced restoration office.

The role requires strong communication, problem-solving, and the ability to work with homeowners, insurance adjusters, vendors, and field teams to keep projects moving smoothly.