Large Loss Project Manager

Thomasville Homes Llc; Baltimore (MD); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Thomasville Restoration seeks a Large Loss Project Concierge to lead high-value restoration projects, guiding families through loss with professionalism and care.

You will manage budgets, schedules, and teams, coordinate with homeowners, insurers, and subcontractors, and ensure safety and compliance across commercial and residential sites.

If you thrive in fast-paced, high-stakes environments and are deeply organized, you will help restore homes and lives with excellence.

Qualifications

• 7+ years experience managing construction or home improvement projects
• 5+ years experience managing large-loss restoration projects
• Hybrid construction background across commercial, multifamily, and residential projects
• Strong leadership and accountability
• Excellent communication with homeowners, vendors, and stakeholders

Responsibilities

• Follow Thomasville’s Project Concierge Playbook
• Manage large-loss restoration projects ranging from $60,000 to multi-million-dollar losses
• Oversee a portfolio of 15-20 active projects
• Develop and manage long- and short-term project plans with milestones
• Advocate for additional insurance proceeds when needed
• Prepare and track project budgets to meet profitability goals
• Delegate tasks to internal teams and subcontractors
• Maintain proactive communication with homeowners, commercial stakeholders, and subcontractors
• Coordinate with insurance adjusters, TPAs, and representatives on scope and funding
• Provide weekly project updates to Thomasville team and insurers
• Create and adjust project schedules to meet deadlines
• Manage materials and equipment for large-loss projects
• Ensure safety regs and building codes compliance
• Submit receipts and maintain job costing in QuickBooks and Concur
• Resolve conflicts and navigate high-dollar project challenges

Skills

Leadership

Communication

Problem solving

Organization

Multitasking

Customer focus

Tools

Next Gear Dash

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Large Loss Project Manager. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together during some of their most challenging moments, while upholding our culture of Family First, Compassion, and Communication.

What You’ll Do

• Follow Thomasville’s Project Concierge Playbook
• 100% Manage large-loss restoration projects ranging from $60,000 to multi-million-dollar losses
• Oversee a portfolio of approximately 15-20 active projects at varying stages
• Develop and manage long- and short-term project plans, including milestone targets and deadlines
• Advocate for additional insurance proceeds and supplements when necessary
• Prepare, manage, and track project budgets to meet profitability goals
• Delegate project tasks to internal teams and subcontractors best suited for large-loss work
• Maintain consistent, proactive communication with homeowners, commercial stakeholders, and subcontractors
• Coordinate closely with insurance adjusters, TPAs, and assigned representatives on scope, funding, and timelines
• Provide weekly project updates to the Thomasville team and insurance stakeholders
• Create and adjust project schedules as needed to meet deadlines and financial targets
• Order and manage all materials and equipment for large-loss projects
• Ensure compliance with safety regulations and applicable building codes
• Create, collect, and manage change orders
• Code and submit receipts while maintaining accurate job costing in QuickBooks and Concur
• Make effective decisions when navigating complex, high-dollar project challenges
• Apply conflict resolution skills to de-escalate issues when needed
• Assist with collections, including deductibles, milestone payments, check pick-ups, and required signatures

Who You Are

• Experienced in managing construction or home improvement projects (7+ years required)
• Demonstrated experience managing large-loss restoration projects (5+ years required)
• Hybrid construction background required, with hands-on experience across commercial, multifamily, and residential projects
• Highly experienced in managing complex, high-value reconstruction work
• Self-motivated, self-directed, and fully accountable for outcomes
• A strong leader who sets and achieves challenging goals
• An excellent communicator across email, phone, and text
• A decisive problem solver with the ability to act independently
• Highly organized and skilled at multitasking and prioritization
• Customer-focused with the ability to build trust with homeowners, vendors, and business stakeholders
• Proficient in Microsoft Word and Outlook
• Experienced with Next Gear’s Dash or similar project management software (preferred)
• Empathetic, compassionate, and emotionally intelligent
• High integrity, honest, courageous, and grounded
• Humble, hungry, and committed to excellence

Your Impact

As a Large Loss Project Concierge, you serve as a steady, trusted leader for homeowners navigating significant loss. Your expertise, organization, and compassion ensure complex projects move forward with clarity and confidence. By restoring structure, managing risk, and guiding families through uncertainty, you directly advance Thomasville Restoration’s mission to rebuild homes—and lives with care and excellence.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.