Specialty Pharmacy Support Technician (Onsite)

Actalent; Cary (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off

Job summary

Actalent in Cary, NC seeks an onsite Customer Support/Pharmacy Technician to support a specialty pharmacy by verifying insurance, processing claims, and providing top-tier customer service in a non-patient-facing office environment.

You will work with a multidisciplinary team to ensure timely access to medications, manage multiple communication channels, and help with portal documentation using Biologics MIS.

Qualifications

• Pharmacy technician with CPhT preferred and pharmacy background in retail or specialty settings.
• Experience handling prior authorizations and insurance workflows.
• Strong data entry and attention to detail for prescriptions, insurance data, and claims.
• Excellent communication across phone, chat, and email channels.

Responsibilities

• Recognize and explain different insurance types for patient coverage.
• Verify insurance information with patients.
• Enter communications and documentation into Biologics MIS.
• Assist with yearly re-verification of insurance details.
• Triage prescriptions to preferred pharmacies or HUB providers.
• Process pharmacy claims and interpret responses.
• Manage inbound calls from patients, clinicians, and payors.
• Provide professional customer service in all interactions.
• Report adverse events and product complaints to clinicians.

Skills

CPhT certification

Pharmacy background

Customer service

Prior authorizations

Insurance processes

Data entry

Multichannel communication

Onsite 5 days a week

Education

Associate degree or equivalent experience

3+ years related experience

Job description

Actalent in Cary, NC seeks an onsite Customer Support/Pharmacy Technician to support a specialty pharmacy by verifying insurance, processing claims, and providing top-tier customer service in a non-patient-facing office environment.

You will work with a multidisciplinary team to ensure timely access to medications, manage multiple communication channels, and help with portal documentation using Biologics MIS.