Specialty Pharmacy Customer Care Specialist

MedImpact Healthcare Systems, Inc.; Tempe (AZ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

PTO / Company Holidays

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. seeks a customer-focused Pharmacy Technician support specialist. You will respond to inquiries from pharmacies, physicians, and plan sponsors, resolving issues related to formulary management, eligibility verification, and prior authorization.

The role emphasizes accurate benefit information, fast response times, and collaboration with multiple internal systems. A Pharmacy Technician license or national certification is preferred, with strong MS Office usage

Qualifications

• GED/HS Diploma with 6+ months’ experience or equivalent combination of education and experience.
• Valid and unrestricted state Pharmacy Technician License and/or National Certification strongly preferred.
• Proficient with MS Office (Word, Excel, Outlook) and basic database programs.

Responsibilities

• Respond to customer phone inquiries, faxes, and emails and resolve issues promptly.
• Meet department performance standards for hold time, abandonment rate, talk time, quality, and schedule adherence.
• Process incoming faxes and forward to SPFP within required turnaround times.
• Use the Specialty Service Center application to provide information to specialty pharmacies and expedite fulfillment.
• Research and resolve complex issues using multiple company databases and provide accurate benefit information.

Skills

Customer service

Phone support

Communication skills

Problem solving

Education

GED/HS Diploma

Pharmacy Technician License or National Certification

Tools

MS Office/Word

Excel

Outlook

Job description

MedImpact Healthcare Systems, Inc. seeks a customer-focused Pharmacy Technician support specialist. You will respond to inquiries from pharmacies, physicians, and plan sponsors, resolving issues related to formulary management, eligibility verification, and prior authorization.

The role emphasizes accurate benefit information, fast response times, and collaboration with multiple internal systems. A Pharmacy Technician license or national certification is preferred, with strong MS Office usage