Specialty Pharmacy Customer Care Specialist

MedImpact Direct LLC; Tempe (AZ); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact is seeking a customer service professional to support pharmacies, physicians, health plan sponsors, and members with benefit information, formulary details, eligibility verification, and prior authorization.

The role requires handling inquiries, resolving issues, and meeting performance standards. On-site work at the San Diego headquarters or other locations may apply, with a focus on timely and accurate responses and excellent service.

Qualifications

• GED/HS Diploma and 6+ months’ experience or equivalent combination of education and experience.
• Intermediate knowledge of MS Office/Word, Excel, and Outlook.
• Experience with Windows based database programs is also required.
• Valid and unrestricted state Pharmacy Technician License and/or National Certification strongly preferred.

Responsibilities

• Respond to customer phone inquiries, faxes, and emails and determine appropriate actions to resolve issues.
• Meet department performance standards for metrics like Hold Time, Abandonment Rate, Talk Time, Quality, and Schedule Adherence.
• Process faxes and forward to the Specialty Pharmacy Fulfillment Partner within required turnaround times.
• Use the Specialty Service Center application to provide information to pharmacies and expedite the fulfillment process.
• Research and resolve complex issues related to benefit information, formulary compliance, and eligibility verification.

Skills

Customer service

Interpersonal communication

Attention to detail

Education

GED/HS Diploma

6+ months’ experience or equivalent

Pharmacy Technician License

National Certification

Tools

MS Office/Word

Excel

Outlook

Windows-based databases

Job description

MedImpact is seeking a customer service professional to support pharmacies, physicians, health plan sponsors, and members with benefit information, formulary details, eligibility verification, and prior authorization.

The role requires handling inquiries, resolving issues, and meeting performance standards. On-site work at the San Diego headquarters or other locations may apply, with a focus on timely and accurate responses and excellent service.