Clinic-Support Pharmacy Technician | Impact Healthcare

Empower Pharmacy; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Empower Pharmacy is a mission-driven healthcare company advancing access to affordable medications. We are seeking a Pharmacy Technician to deliver accurate clinic support across prescription processing, order tracking, and billing coordination.

You will collaborate with internal teams to resolve inquiries while protecting patient privacy and maintaining regulatory compliance. The role requires a TX-registered technician with strong communication and problem-solving skills, in a fast-paced,

Qualifications

• Registered Pharmacy Technician with TX board is required.
• Minimum two years of pharmacy or clinic customer service experience preferred.
• Strong written and verbal communication across multiple channels.

Responsibilities

• Clinic customer support: respond to inquiries and resolve issues within 24 hours.
• Process prescriptions and office orders with accuracy and timely updates.
• Maintain complete records of interactions, shipments, and billing activity.
• Protect patient privacy and ensure HIPAA compliance in all tasks.
• Escalate complex issues with context to relevant teams for resolution.

Skills

Pharmacy knowledge

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Science coursework

TX Pharmacy Technician registration (required)

Tools

Word

Excel

Outlook

Job description

Empower Pharmacy is a mission-driven healthcare company advancing access to affordable medications. We are seeking a Pharmacy Technician to deliver accurate clinic support across prescription processing, order tracking, and billing coordination.

You will collaborate with internal teams to resolve inquiries while protecting patient privacy and maintaining regulatory compliance. The role requires a TX-registered technician with strong communication and problem-solving skills, in a fast-paced,