Specialty Medical Scheduling Agent

Professional Answering Service, LLC; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K plan after one year of employment

Flexible scheduling

Job summary

A healthcare communication service in Las Vegas is seeking a Specialty Scheduling Agent to manage patient scheduling tasks. Candidates should have a high school diploma and preferably one year of customer service experience. Strong verbal and written communication skills are essential. The position offers a friendly work environment, medical and dental benefits, as well as a flexible schedule. Ideal for individuals who excel in multitasking and managing time efficiently.

Qualifications

• High school diploma or equivalent required.
• Preferred 1 year of customer service or call center experience.
• Ability to type a minimum of 35 WPM.

Responsibilities

• Gather patient information for scheduling tasks.
• Provide empathy, kindness, and professionalism in patient interactions.
• Assist with additional calls during peak times.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Ability to multitask

Knowledge of Microsoft Windows/Word

Education

High school diploma or equivalent

Job description

Requirements/Qualifications

Minimum Qualifications

• High school diploma or equivalent.
• One year of customer service or call center experience preferred.
• Knowledge of computer usage and keyboarding, preferably in Microsoft Windows and Word environments Ability to type of minimum of 35 WPM.
• Ability to handle confidential and sensitive information.
• Strong written communication skills.
• Excellent verbal communication skills.
• Ability to multitask efficiently, manage time, and remain organized.

Medical terminology is helpful but not required.

Specialty Medical Scheduling and Departmental messages

As a Specialty scheduling Agent, you will be required to gather all patient information required to successfully complete the scheduling task. Empathy, kindness and professionalism is a must when you are dealing with sensitive patient issues and personal information. During peak times you may also be asked to assist with additional calls.

Benefits

• We offer a friendly and professional work environment along with Medical, Dental and Vision Insurance.
• We also offer 401K plan after one year of employment.
• Flexible scheduling.

Physical Demands and Work Environment

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Come be part of our team!