Scheduling Specialist

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a Scheduling Specialist to be the first contact for inbound patient calls, scheduling office and surgical appointments, processing authorizations, and verifying insurance.

Requirements include a High School Diploma, 1–2 years of medical-setting experience, knowledge of medical terminology and health insurance, and accurate data entry. Spanish speaking is a plus; familiarity with Athena EMR is advantageous in this fast-paced San Antonio office.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in a medical setting with knowledge of medical terminology and health insurance.
• Strong data-entry skills and patient service orientation.
• Spanish speaking is a plus; Athena EMR knowledge is beneficial.

Responsibilities

• Schedule office and surgical appointments; act as the initial contact for inbound patient calls.
• Obtain authorizations and verify insurance details.
• Register patients accurately and update records in the database.
• Respond to patient questions and manage appointment changes as needed.
• Line up tasks with the Scheduling Manager and other departments.

Education

High School Diploma or equivalent

Tools

Athena EMR

Job description

Description

JOB SUMMARY:

The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.

SUPERVISOR:

Scheduling Manager

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system

Requirements

POSITION REQUIREMENTS:

EDUCATION:

Must have a High School Diploma or equivalent.

EXPERIENCE:

1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.

SKILLS:

Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.

ABILITIES:

Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.

OTHER:

Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment

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