Scheduling Specialist

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Scheduling Specialist to be the first point of contact for patient calls to schedule office and surgical appointments. You will verify insurance, handle authorizations, and enter patient data in the EMR system to ensure accurate scheduling.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Bilingual Spanish is a plus and experience with Athena EMR is beneficial.

Qualifications

• High School Diploma or equivalent.
• 1-2 years progressive work experience in a medical setting is preferred.
• Knowledge of medical terminology and health insurance; Athena EMR knowledge is a plus.

Responsibilities

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician; route to physician team for transfer if requested.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information including name, address, contact information, and insurance information.
• Respond to patient questions by editing, canceling and re-scheduling appointments according to company protocols.
• Regularly check Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system

Skills

Interpersonal communication

Telephone etiquette

Data entry

Bilingual Spanish (a plus)

Education

High School Diploma

Tools

Athena EMR

Job description

JOB SUMMARY

The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.

SUPERVISOR

Scheduling Manager

DUTIES INCLUDE, BUT ARE NOT LIMITED TO

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system

REQUIREMENTS

EDUCATION

Must have a High School Diploma or equivalent.

EXPERIENCE

1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.

SKILLS

Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.

ABILITIES

Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.

OTHER

Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment

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