Specialty Medical Scheduler - First Shift

Professional Answering Service, LLC; Painesville (OH); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K plan after one year

Vacation and Personal Days after one year

Flexible scheduling

Job summary

A healthcare service provider in Painesville, Ohio is seeking a Specialty Medical Scheduler for the first shift. The role requires gathering patient information and demonstrating empathy and professionalism in scheduling tasks. Candidates should have a high school diploma, excellent communication skills, and a preference for customer service experience. Starting pay is $15/hr with reviews after 90 days and annually. Benefits include medical and dental insurance, 401K after one year, and flexible scheduling.

Qualifications

• Minimum of one year of customer service or call center experience preferred.
• Ability to type a minimum of 35 WPM.
• Knowledge of medical terminology is helpful but not required.

Responsibilities

• Gather all patient information required to successfully complete the scheduling task.
• Show empathy, kindness, and professionalism in dealing with sensitive patient issues.
• Assist with additional calls during peak times.

Skills

Customer service

Strong written communication

Excellent verbal communication

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Word

Job description

Specialty Medical Scheduler - First Shift - Monday thru Friday.

Requirements/Qualifications:

• Minimum Qualifications (Knowledge, Skills, and Abilities):
• High school diploma or equivalent.
• Must be able to pass a background check.
• One year of customer service or call center experience preferred.
• Knowledge of computer usage and keyboarding, preferably in Microsoft Windows and Word environments.
• Ability to type a minimum of 35 WPM.
• Ability to handle confidential and sensitive information.
• Strong written communication skills.
• Excellent verbal communication skills.
• Ability to multitask efficiently, manage time, and remain organized.

Medical terminology is helpful but not required.

Responsibilities

As a Specialty Scheduling Agent, you will be required to gather all patient information required to successfully complete the scheduling task. Empathy, kindness and professionalism is a must when you are dealing with sensitive patient issues and personal information. During peak times you may also be asked to assist with additional calls.

Benefits

• We offer a friendly and professional work environment along with Medical, Dental and Vision Insurance.
• We also offer 401K plan after one year of employment.
• Vacation and Personal Days after one year of employment.
• Flexible scheduling.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Starting Compensation and Review

Starting pay is $15/hr with review after 90 days, and again annually.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Come be part of our team!