Medical Office Scheduler I

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

HSA with qualifying HDHP plans with 2%

401k plan after 6 months of service

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Competitive Health & Welfare Benefits

Job summary

Healthcare Outcomes Performance Co. (HOPCo) seeks a patient services specialist in Phoenix to schedule appointments, collect demographics and insurance data, and coordinate referrals using an EMR system. Accuracy and HIPAA-compliant handling of health information are essential.

You will answer calls, triage requests, and collaborate with pre-registration to ensure smooth patient flow and timely communications. 1 year healthcare experience is preferred; part-time options allowed with 401k match.

Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience preferred.
• Excellent organizational skills and strong customer service orientation with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Skills

Organizational skills

Customer service

Data entry

Medical terminology

Insurance knowledge

Tools

EMR scheduling system

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Come join our amazing team!

Benefits:

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines