Specialty Customer Service & Transportation Coordinator

Community in Motion; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Wellness resources

Group life insurance

FSA

Job summary

Community in Motion is seeking a dependable, organized Specialty Customer Service Representative to support transportation services and community programs. You will respond to calls and emails, provide transportation information, schedule trips, and coordinate with program coordinators, shuttle drivers, and partners to meet transportation needs.

The ideal candidate will have strong communication, excellent customer service, and attention to detail, with a willingness to support coworkers and

Qualifications

• Some college-level coursework.
• At least one year of relevant customer service, call center, or social service experience; or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

Responsibilities

• Respond to incoming calls and emails, providing accurate transportation information and determining passenger eligibility.
• Refer Medicaid-eligible trips to Non-Emergency Medical Transportation (NEMT).
• Enter and maintain trip information for NCSS, RART, and VIM programs.
• Assist Program Coordinators with transportation scheduling, client communications, and trip coordination.
• Maintain communication with shuttle and volunteer drivers, assist with routine issues, and escalated concerns appropriately.
• Respond to routine inquiries and collaborate with Program Coordinators and the Transportation Services Manager on more complex requests, including vendor assignments, routing issues, policy exceptions, and client concerns.
• Follow applicable agency and program policies, procedures, and protocols.
• Work collaboratively with colleagues and community partners to provide reliable, professional, and respectful service.

Skills

Customer service

Call center experience

Education

Some college coursework

Tools

Email

Word processing

Spreadsheets

Job description

Community in Motion is seeking a dependable, organized Specialty Customer Service Representative to support transportation services and community programs. You will respond to calls and emails, provide transportation information, schedule trips, and coordinate with program coordinators, shuttle drivers, and partners to meet transportation needs.

The ideal candidate will have strong communication, excellent customer service, and attention to detail, with a willingness to support coworkers and