Representante de Atención al Cliente Especializada

Community in Motion; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Wellness resources

Group life insurance

FSA

Job summary

Community in Motion is seeking a dependable, organized Specialty Customer Service Representative to support transportation services and community programs. You will respond to calls and emails, provide transportation information, schedule trips, and coordinate with program coordinators, shuttle drivers, and partners to meet transportation needs.

The ideal candidate will have strong communication, excellent customer service, and attention to detail, with a willingness to support coworkers and

Qualifications

• Some college-level coursework.
• At least one year of relevant customer service, call center, or social service experience; or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

Responsibilities

• Respond to incoming calls and emails, providing accurate transportation information and determining passenger eligibility.
• Refer Medicaid-eligible trips to Non-Emergency Medical Transportation (NEMT).
• Enter and maintain trip information for NCSS, RART, and VIM programs.
• Assist Program Coordinators with transportation scheduling, client communications, and trip coordination.
• Maintain communication with shuttle and volunteer drivers, assist with routine issues, and escalated concerns appropriately.
• Respond to routine inquiries and collaborate with Program Coordinators and the Transportation Services Manager on more complex requests, including vendor assignments, routing issues, policy exceptions, and client concerns.
• Follow applicable agency and program policies, procedures, and protocols.
• Work collaboratively with colleagues and community partners to provide reliable, professional, and respectful service.

Skills

Customer service

Call center experience

Education

Some college coursework

Tools

Email

Word processing

Spreadsheets

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Wellness resources

Community in Motion

Position Announcement

Specialty Customer Service Representative

The starting pay is $18.95 per hour, with the opportunity for incremental increases up to $21.00 per hour as the employee develops the skills, knowledge, and proficiency necessary to successfully perform the position.

Community in Motion offers an excellent benefits package, with benefits provided based on full-time equivalency (FTE). Benefits include:

• 15 hours of Paid Time Off (PTO) per month.
• 100% employer-paid medical and dental insurance premiums.
• Group life insurance.
• 401(k) employer contributions equal to 5% of annual salary.
• Flexible Spending Account (FSA).

Schedule:

Monday through Friday, 8:00 a.m. – 5:00 p.m.

Community in Motion is closed on recognized holidays.

About Community in Motion

Established in 1957, Community in Motion is a nonprofit organization governed by a volunteer Board of Directors. Our mission is to connect our neighbors with access to reliable transportation options that support healthy, independent living.

We are passionate about helping individuals access the transportation services they need to remain connected to their communities, attend medical appointments, pursue employment opportunities, and maintain their independence.

Position Overview

Community in Motion is seeking a dependable, organized, and customer-focused individual to join our Transportation Services team as a Specialty Customer Service Representative.

This position plays an important role in connecting community members with transportation resources and services. The successful candidate will respond to incoming calls and emails, provide transportation information, coordinate trip scheduling, and work closely with Program Coordinators, shuttle drivers, volunteer drivers, and community partners to ensure transportation needs are met. -

We are looking for someone who enjoys helping others, can manage multiple priorities, communicates professionally, and takes pride in providing excellent customer service. A positive attitude, attention to detail, and willingness to support coworkers are essential to success in this role.

Key Responsibilities

• Respond to incoming calls and emails, providing accurate transportation information and determining passenger eligibility.
• Refer Medicaid-eligible trips to Non-Emergency Medical Transportation (NEMT).
• Enter and maintain trip information for NCSS, RART, and VIM programs.
• Assist Program Coordinators with transportation scheduling, client communications, and trip coordination.
• Maintain communication with shuttle and volunteer drivers, assist with routine issues, and escalated concerns appropriately.
• Respond to routine inquiries and collaborate with Program Coordinators and the Transportation Services Manager on more complex requests, including vendor assignments, routing issues, policy exceptions, and client concerns.
• Follow applicable agency and program policies, procedures, and protocols.
• Work collaboratively with colleagues and community partners to provide reliable, professional, and respectful service.

Qualifications & Requirements

Candidates should possess:

• Some college-level coursework.
• At least one year of relevant customer service, call center, or social service experience; or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

The ideal candidate will also demonstrate

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Attention to detail, organization, and problem-solving abilities.
• Basic computer proficiency, including email, word processing, spreadsheets, and web-based applications.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Dependability, professionalism, integrity, and a positive team-oriented attitude.
• Empathy and a genuine desire to help individuals in our community.

Previous call center experience, accurate typing skills, knowledge of community resources, and bilingual abilities are preferred.

Community in Motion is an equal opportunity employer.