Specialty Customer Service Rep - Transportation Support

Community in Motion; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

15 hours PTO per month

100% employer-paid medical and dental"

Group life insurance

401(k) plan with 5% employer match

Flexible Spending Account (FSA)

Job summary

Community in Motion is seeking a dependable, organized, and customer-focused Specialty Customer Service Representative to join our Transportation Services team. You will respond to calls and emails, provide transportation information, coordinate trip scheduling, and work closely with Program Coordinators, shuttle drivers, volunteer drivers, and community partners to ensure transportation needs are met.

The ideal candidate will have strong communication skills, a commitment to excellent customer

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Attention to detail, organization, and problem-solving abilities.
• Basic computer proficiency, including email, word processing, spreadsheets, and web-based applications.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Dependability, professionalism, integrity, and a positive team-oriented attitude.
• Empathy and a genuine desire to help individuals in our community.

Responsibilities

• Respond to incoming calls and emails, providing accurate transportation information and determining passenger eligibility.
• Refer Medicaid-eligible trips to Non-Emergency Medical Transportation (NEMT).
• Enter and maintain trip information for NCSS, RART, and VIM programs.
• Assist Program Coordinators with transportation scheduling, client communications, and trip coordination.
• Maintain communication with shuttle and volunteer drivers, assist with routine issues, and escalated concerns appropriately.
• Respond to routine inquiries and collaborate with Program Coordinators and the Transportation Services Manager on more complex requests.

Skills

Strong verbal and written沟通 skills

Education

Some college-level coursework

One year of relevant customer service experience

Job description

Community in Motion is seeking a dependable, organized, and customer-focused Specialty Customer Service Representative to join our Transportation Services team. You will respond to calls and emails, provide transportation information, coordinate trip scheduling, and work closely with Program Coordinators, shuttle drivers, volunteer drivers, and community partners to ensure transportation needs are met.

The ideal candidate will have strong communication skills, a commitment to excellent customer