Specialty Client Services Representative (CSR)

Brief Media, Inc.; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Paid parental leave

401K with company match

Employee discounts

Competitive pay

Job summary

Virginia Veterinary Specialty & Emergency is hiring a Client Service Representative (CSR) to join our front desk team in Charlottesville. This full-time role supports our specialty medicine departments, including Internal Medicine and Surgery, and interacts with clients, patients, and the veterinary team.

As a CSR, you will greet clients with empathy, schedule appointments, manage check-ins/outs, handle payments, and maintain accurate medical records in a collaborative, client-focused

Qualifications

• At least 1 year of veterinary medicine experience, or 2 years in human medicine.
• Excellent communication and problem-solving skills.
• Ability to stay calm and compassionate in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Skills

Communication

Problem-solving

Organizational skills

Attention to detail

Flexibility

Job description

Specialty Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $18.00 - $20.00 / hour

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?

Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match