Specialty Veterinary CSR - Client Care & Growth

Virginia Veterinary Specialty & Emergency; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with company match

Paid time off

Paid parental leave

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking a Specialty Client Services Representative (CSR) to join our front desk team. You will greet clients warmly, handle phones, schedule appointments, collect payments, and help keep patient records organized.

You will support our specialty medicine departments and collaborate with veterinarians, technicians, and assistants in a busy, client-focused environment. Evening, weekend, and holiday availability is required.

Qualifications

• At least 1 year in veterinary medicine, or 2 years in human medicine preferred.
• Excellent communication and problem-solving skills.
• Ability to remain calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Skills

Excellent communication

Problem-solving

Calm under pressure

Organizational skills

Flexible schedule

Job description

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking a Specialty Client Services Representative (CSR) to join our front desk team. You will greet clients warmly, handle phones, schedule appointments, collect payments, and help keep patient records organized.

You will support our specialty medicine departments and collaborate with veterinarians, technicians, and assistants in a busy, client-focused environment. Evening, weekend, and holiday availability is required.