Specialty Client Services Representative (CSR)

Vavetspecialists; Charlottesville, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency is seeking a Specialty Veterinary Client Service Representative (CSR) to join our front desk team in Charlottesville. You will greet clients warmly, manage phone calls, schedule appointments, process payments, and help maintain medical records in a fast-paced specialty hospital.

This full-time CSR role supports Internal Medicine, Surgery, and other advanced services, with evenings, weekends, and holidays required.

Qualifications

• At least 1 year of veterinary medicine experience, or 2 years in human medicine.
• Excellent communication and problem-solving skills.
• Ability to remain calm and compassionate in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Skills

Communication skills

Problem solving

Calm under pressure

Organizational skills

Customer service

Job description

Specialty Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $18.00 - $20.00 / hour

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match