Companion Animal Clinic - CSR

Companion Animal Clinic; Blacksburg (VA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Zusammenfassung

Companion Animal Clinic in Blacksburg, Virginia, is looking for a Client Service Representative to enhance client interactions. This position involves greeting clients, managing communications, and supporting veterinary teams. Ideal candidates possess strong communication skills, animal experience, and proficiency in basic office software. A comprehensive benefits package is offered, including medical, dental, and retirement plans. Flexibility in scheduling is essential to meet hospital needs.

Qualifikationen

• Previous experience working with animals preferred, especially in veterinary settings.
• Demonstrated ability to maintain composure in high-stress situations.
• Comfortable lifting and handling animals, with physical capability for tasks.

Aufgaben

• Greet clients and patients warmly, providing professional service.
• Maintain accurate patient records and manage client communications.
• Assist veterinarians and technicians with patient care and administrative tasks.

Kenntnisse

Client-focused service

Communication skills

Cash handling

Basic computer proficiency

Manual dexterity

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Jobbeschreibung

Companion Animal Clinic, located just a few miles from the Virginia–Maryland College of Veterinary Medicine in Blacksburg, Virginia, is a highly recognized practice focusing on companion animals and exotics. We have an established team of skilled veterinarians, one of which is experienced with exotics, and multiple LVTs on staff. Each veterinarian is supported by one to two assistants. In addition to being an AAHA practice, Companion Animal Clinic upholds a "No Poke Program" cultivated by our lead LVT to reduce stress and anxiety for pets. We offer a variety of equipment and capabilities including a surgical suite, dental suite with a dental x‑ray, digital radiography, ultrasound, as well as medical and vacation boarding!

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in‑person inquiries promptly.
• Complete patient check‑in and check‑out efficiently while serving as a liaison with hospital staff and communicating real‑time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow‑ups and thank‑you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end‑of‑day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over‑the‑counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client‑focused service while maintaining composure in high‑stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays, and access to employee assistance program.

Equal Employment Opportunity Statement

As set forth in Companion Animal Clinic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.