Specialist, Transfer Credit and Systems

Lindenwood; United States; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Tuition benefits for employee & family

Employer-paid medical, dental, vision

Life/disability insurance

Retirement options

Free lunch Fridays

Job summary

Lindenwood University in the United States seeks a Specialist, Transfer Credit to lead transfer and articulation processes, evaluating and posting transfer credits from college credits, military credits, AP and IB exams. The role oversees the OneOrigin Sia transfer AI and manages the College Course TES database.

You will collaborate with enrollment counselors, academic departments, and advisors to ensure accurate credit transfer to meet program requirements and general education standards.

Qualifications

• Bachelor’s degree required with familiarity with FERPA regulations and privacy laws in higher education.
• Minimum of 1 year experience in higher education required.
• Strong written, verbal, and interpersonal communication skills.
• Ability to maintain strict confidentiality and handle sensitive information.

Responsibilities

• Maintains familiarity with FERPA regulations and privacy laws governing higher education.
• Serves as primary expert for transfer credit evaluation policies and procedures.
• Manages the evaluation and posting of transfer credits, including military and AP/IB credits.
• Collaborates with enrollment counselors and academic departments to determine credit transferability.
• Maintains and analyzes data related to volume, efficiency, and productivity of transfer processes.
• Oversees the transfer database and the OneOrigin Sia transfer AI system.

Skills

Diversity inclusion

Communication

Customer service

Confidentiality

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Anthology Student

College Source TES

Job description

Benefits of Being a Lindenwood Employee

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Specialist, Transfer Credit and Systems Division: Academic Affairs Evaluation Group: Staff FLSA Status: Non-Exempt Reports To: Registrar Positions Supervised: N/A

Job Summary

The Specialist, Transfer Credit is responsible for leading the university’s transfer and articulation processes and is the lead contact for evaluating and posting transfer credit including college transfer credit, standardized tests, military credit, and AP and IB exams. The position oversees the OneOrigin Sia transfer AI and manages the College Course TES database.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Maintains familiarity with Family Educational Rights and Privacy Act (FERPA) regulations and privacy laws governing higher education
• Serves as primary expert for all issues and questions related to the interpretation and application of transfer credit evaluation policies and procedures
• Manages processes related to the creation, coordination, implementation, and maintenance of all aspects relevant to the evaluation of transfer credit
• Collaborates with enrollment counselors, college departments, advisors, and academic services in determining the ability of credits to transfer to meet general education and program requirements
• Collects and maintains data related to volume, efficiency, and productivity
• Collaborates with relevant stakeholders to implement best practices related to transfer and articulation
• Completes unofficial and official transcript evaluations
• Assists returning students with assessing how previous credits will apply to the current academic programs
• Independently resolves student issues and complaints
• Maintains the university’s transfer database within Anthology Student and College Source TES
• Manages the university’s transfer AI system and coordinates with the IT Enterprise team on essential updates and integrations
• Oversees all aspects of the transfer equivalency process and holds academic college partners accountable for completing timely credit evaluations
• Coordinates with Athletics to integrate incoming athlete evaluations with the master transfer data base
• Trains advisors, Academic Services staff, faculty, and administrators on the use of transfer systems and transfer evaluation processes
• Service Excellence Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values
• Works events for Honors Convocation and Commencement ceremonies (if applicable)
• Interacts with students, faculty, staff, coaches, and alumni in a professional manner
• Provides excellent customer service via email and phone, answering questions regarding Academic Services procedures
• Communication, Teamwork, and Collaboration Answers questions via telephone or email, or by assisting walk‑ins (if applicable)
• Resolves issues within an efficient timeframe Job may require other duties as assigned.

Required Qualifications

An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position. Bachelor’s degree; Familiarity with FERPA regulations and privacy laws governing higher education. Minimum of 1 year experience within the field of higher education required.

Knowledge, Skills, and Abilities

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to maintain strict confidentiality
• Strong written, verbal, and interpersonal communication skills
• Highly organized and detail oriented
• Ability to use good judgment and think critically
• Working knowledge of Microsoft Office Suite

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions. General office setting

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to work effectively at a computer for up to eight hours daily Ability to sit for extended periods of time Regular attendance is a necessary and essential function Some physical work required while setting up for commencement ceremonies

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment. The Human Resources Division's purpose is to support the University's efforts in providing a quality education and experience for all Lindenwood students. We achieve this by facilitating and supporting the selection and retention of highly qualified and diverse employees to serve our students and by providing for the professional success and the personal wellness of our employees.