Representative, Academic Services

Lindenwood; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employer-paid tuition benefits

Health benefits

Paid holidays

Free lunch Fridays

Professional development

Job summary

Lindenwood University is seeking an Academic Records Representative to support the Registrar's Office with enrollment activities, transfer credit evaluation, and degree verifications. This role handles transcript processing and maintains privacy compliance.

Responsibilities include assisting with adds/drops, communicating with students and staff, and supporting commencement tasks while upholding service excellence and confidentiality.

Qualifications

• Equivalent combination of education, training and experience will be considered.
• Additional requirements may be designated by position.
• Knowledge, skills and abilities list reflects typical expectations for the Registrar support role.

Responsibilities

• Assist the Registrar with enrollment adds/drops and major changes.
• Evaluate transfer credits and transcribe them into the SIS.
• Process transcript requests and degree verifications daily.
• Maintain FERPA compliance and protect student privacy.
• Provide excellent customer service to students, faculty, staff, and alumni.
• Support commencement logistics and office tasks as needed.

Skills

Communication skills

Verbal communication

Written communication

Detail oriented

Microsoft Office

FERPA knowledge

Education

Equivalent education/experience acceptable

Tools

Microsoft Office Suite

Job description

Welcome to Career Opportunities at Lindenwood University.

Benefits of Being a Lindenwood Employee

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

• Job Title: Representative
• Academic Records Division: Academic Affairs
• Evaluation Group: Staff
• FLSA Status: Non-Exempt
• Reports To: Registrar
• Positions Supervised: N/A

Job Summary The academic records representative is responsible for assisting the Registrar with processes such as enrollment and adds/drops, major changes, grade changes, and degree verifications. This position evaluates transfer credits and transcribes them in the student information system.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Maintains familiarity with FERPA regulations and privacy laws governing higher education
• Evaluates transcripts and transcribes credits daily within the student information system
• Sends transcripts on a daily basis
• Processes Office of the Registrar forms
• Performs education verifications
• Assists with organizing commencement ceremonies, including setup
• Ensures transfer equivalencies are determined in a timely manner
• Directs students to the correct office/faculty member for approvals
• Utilizes university catalogs to answer questions and explain policies
• Provides support to the registrar
• Maintains strict confidentiality
• Service Excellence
• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University's values
• Interacts professionally with students, faculty, staff, coaches and alumni
• Provides excellent customer service to students on behalf of the Office of the Registrar
• Communication, Teamwork and Collaboration
• Answers questions via phone, email or customer walk-ins
• Resolves issues for all stakeholders by using efficient communication tools
• Job may require other duties as assigned.

Required Qualifications

• Required Qualifications – An equivalent combination of education, training and experience will be considered.
• Additional requirements may be designated by position.

Knowledge, Skills and Abilities

• Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Familiarity with FERPA regulations and privacy laws governing higher education
• Strong written and verbal communication skills
• Highly organized and detail oriented
• Demonstrates consistent logic and objectivity in decision making
• Computer proficiency, notably with Microsoft Office Suite

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

General office setting

Non-Standard Flex

Physical Abilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Physical work/lifting during commencement setup
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Equal Opportunity Employer Lindenwood University is an Equal Opportunity employer.

The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.

Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

The Human Resources Division's purpose is to support the University's efforts in providing a quality education and experience for all Lindenwood students.

We achieve this by facilitating and supporting the selection and retention of highly qualified and diverse employees to serve our students and by providing for the professional success and the personal wellness of our employees.