Representative, Academic Services

Lindenwood; Saint Charles (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid tuition benefits

Comprehensive benefits plan

Job summary

Lindenwood University in Saint Charles, MO seeks an Academic Records Representative to assist the Registrar with enrollment, adds/drops, major changes, grade changes, and degree verifications. You will evaluate transfer credits and transcribe them into the student information system, while upholding FERPA privacy and campus policies.

This non-exempt, full-time role requires strong written and verbal communication, organization, and customer service as you interact with students, faculty, staff,

Qualifications

• Bachelor’s degree required.
• Experience with student information systems preferred.
• Knowledge of FERPA regulations and privacy laws.
• Ability to work in a team environment.

Responsibilities

• Maintains familiarity with FERPA regulations and privacy laws governing higher education.
• Evaluates transcripts and transcribes credits daily within the student information system.
• Sends transcripts daily.
• Processes Registrar forms and education verifications.
• Assists with organizing commencement ceremonies and setup.
• Interacts professionally with students, faculty, staff, and alumni.

Skills

FERPA familiarity

Strong communication

Highly organized

MS Office proficiency

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Welcome to Career Opportunities at Lindenwood University.PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “ Quick Apply ” page by simply clicking “ Next ” at the bottom of the page. When you arrive at the “ Experience ” page, you may upload all desired documents using the upload box labeled “ Resume/CV. ” This is the appropriate box to upload all documents.Benefits of Being a Lindenwood Employee:Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).Tuition discounts for doctoral programs (employee only).Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.Professional development opportunities through the Lindenwood Learning Academy .JOB TITLE SUMMARYJob Title: Representative, Academic RecordsDivision: Academic AffairsEvaluation Group: StaffFLSA Status: Non-ExemptReports To: RegistrarPositions Supervised: N/AJob SummaryThe academic records representative is responsible for assisting the Registrar with processes such as enrollment and adds/drops, major changes, grade changes, and degree verifications. This position evaluates transfer credits and transcribes them in the student information system.Essential Job Functions and Performance IndicatorsThe intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.Job Responsibilities and ExecutionMaintains familiarity with FERPA regulations and privacy laws governing higher educationEvaluates transcripts and transcribes credits daily within the student information systemSends transcripts on a daily basisProcesses Office of the Registrar formsPerforms education verificationsAssists with organizing commencement ceremonies, including setupEnsures transfer equivalencies are determined in a timely mannerDirects students to the correct office/faculty member for approvalsUtilizes university catalogs to answer questions and explain policiesProvides support to the registrarMaintains strict confidentialityService ExcellenceSupports the mission of the University and serves as an ambassador of the Q2 culture of service excellenceModels, supports, and holds others accountable to the University’s valuesInteracts professionally with students, faculty, staff, coaches and alumniProvides excellent customer service to students on behalf of the Office of the RegistrarCommunication, Teamwork and CollaborationAnswers questions via phone, email or customer walk-insResolves issues for all stakeholders by using efficient communication toolsJob may require other duties as assigned.Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.Bachelor’s degreeKnowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.Demonstrated ability to work effectively with individuals from diverse communities and culturesFamiliarity with FERPA regulations and privacy laws governing higher educationStrong written and verbal communication skillsHighly organized and detail orientedDemonstrates consistent logic and objectivity in decision makingComputer proficiency, notably with Microsoft Office SuiteWork Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.General office settingNon-Standard FlexPhysical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to work effectively at a computer for up to eight hours dailyAbility to sit for extended periods of timePhysical work/lifting during commencement setupRegular attendance is a necessary and essential functionEqual Opportunity EmployerLindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.