Representative, Academic Services

Lindenwood University; Saint Charles (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition benefits

Comprehensive benefits plan

Paid holidays

Free lunch Fridays

Professional development opportunities

Job summary

Lindenwood University is seeking an Academic Records Representative responsible for assisting the Registrar with processes such as enrollment, grade changes, and degree verifications. The role demands familiarity with FERPA regulations and excellent customer service skills.

This position requires a Bachelor’s degree along with strong organizational abilities and proficiency in Microsoft Office. The representative will evaluate transcripts, process forms, and assist students effectively in an

Qualifications

• Bachelor’s degree required.
• Ability to work effectively with individuals from diverse communities.
• Strong written and verbal communication skills essential.

Responsibilities

• Maintain familiarity with FERPA regulations and privacy laws.
• Evaluate transcripts and transcribe credits within the system.
• Provide excellent customer service to students.

Skills

Communication skills

Organizational skills

Detail-oriented

Computer proficiency

FERPA regulations knowledge

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Welcome to Career Opportunities at Lindenwood University.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s(employee, spouse, and dependent) and master’s degree programs(employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, lifeinsurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day,Juneteenth, Independence Day, Labor Day, Thanksgiving break(Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free mealon Fridays at the Evans Commons Dining Hall or Spellman DiningHall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

JOB TITLE SUMMARY

Job Title: Representative, Academic Records

Division: Academic Affairs

Evaluation Group: Staff

FLSA Status: Non-Exempt

Reports To: Registrar

Positions Supervised: N/A

Job Summary

The academic records representative is responsible for assistingthe Registrar with processes such as enrollment and adds/drops,major changes, grade changes, and degree verifications. Thisposition evaluates transfer credits and transcribes them in thestudent information system.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representationof the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specificduties and responsibilities of any particular position. Employeesmay be directed to perform job-related tasks other than thosespecifically presented in this description.

Job Responsibilities and Execution

• Maintains familiarity with FERPA regulations and privacy lawsgoverning higher education
• Evaluates transcripts and transcribes credits daily within thestudent information system
• Sends transcripts on a daily basis
• Processes Office of the Registrar forms
• Performs education verifications
• Assists with organizing commencement ceremonies, includingsetup
• Ensures transfer equivalencies are determined in a timelymanner
• Directs students to the correct office/faculty member forapprovals
• Utilizes university catalogs to answer questions and explainpolicies
• Provides support to the registrar
• Maintains strict confidentiality

Service Excellence

• Supports the mission of the University and serves as an ambassadorof the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values
• Interacts professionally with students, faculty, staff, coachesand alumni
• Provides excellent customer service to students on behalf ofthe Office of the Registrar

Communication, Teamwork and Collaboration

• Answers questions via phone, email or customer walk-ins
• Resolves issues for all stakeholders by using efficientcommunication tools

Job may require other duties as assigned.

Required Qualifications

• Bachelor’s degree

Knowledge, Skills and Abilities

• Demonstrated ability to work effectively with individuals fromdiverse communities and cultures
• Familiarity with FERPA regulations and privacy laws governinghigher education
• Strong written and verbal communication skills
• Highly organized and detail oriented
• Demonstrates consistent logic and objectivity in decisionmaking
• Computer proficiency, notably with Microsoft Office Suite

Work Environment

Please click here to view Lindenwood University’s flexible work designation descriptions.

• General office setting
• Non-Standard Flex

Physical Abilities

• Ability to work effectively at a computer for up to eight hoursdaily
• Ability to sit for extended periods of time
• Physical work/lifting during commencement setup
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. TheUniversity complies with appropriate federal, state, and local lawsand provides equal employment opportunities and access toeducational programs without regard to race, color, religion,gender, age, sexual orientation, gender identity, national origin,veteran status, disability, or any other protected status to allqualified applicants and employees. Lindenwood University iscommitted to a policy of non-discrimination and dedicated toproviding a positive discrimination-free educational workenvironment.