Specialist, Delaware Operations

Columbus State Community College; Delaware (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Columbus State Community College Delaware Campus is seeking a Specialist, Delaware Operations to support campus functions and assist the Senior Director with operational goals. The role involves data documentation, event rentals, academic planning, scheduling, and processing work orders to keep spaces safe, functional, and welcoming for students, faculty, staff, and visitors.

The position emphasizes customer service, administrative duties, and collaboration with program coordinators to

Qualifications

• High School Diploma or GED required.
• One year of customer service experience.
• State Motor Vehicle Operator's License or ability to gain access to work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

• Support Delaware Campus operations including data entry, event coordination, and processing forms as needed.
• Coordinate room reservations, event logistics, and vendor communications for campus activities.
• Assist students, faculty, and staff with forms, data entry, and campus services as necessary.
• Provide front-line customer service and information about campus resources to internal and external customers.

Skills

Customer service

Education

High School Diploma or GED

Tools

Driver's license

Job description

Compensation Type: Hourly

Compensation: $20.85

The Specialist, Delaware Operations serves as a representative forthe College to support Delaware Campus functions. This rolesupports the Senior Director for the Delaware Campus and RegionalLearning Centers (RLC's) to ensure the locations' operationalstrategies and goals are achieved. The Specialist may work closelywith the Program Coordinators at the Delaware Campus on tasksincluding but not limited to data documentation, eventrentals/reservations, academic planning and scheduling, submittingwork orders. This role supports the campus's strategic goals by maintaining safe, functional, and welcoming instructional, administrative, and event spaces for students, faculty, staff, and visitors.

ESSENTIAL JOB FUNCTIONS

Operational Support

• May perform administrative duties associated with operationalsupport including, but not limited to, processing forms and dataentry, supporting the room reservation and rental process, coordinating external events on campus, assisting with ad hocfacility requests, and other associated tasks, as necessary. Thismay also include supporting facility projects at the location by gathering information and data, compiling processes, assemblingtimelines, and providing communication to affected partners asdirected.
• May coordinate and assist with operational logistics for eventsand programs hosted by the Delaware Campus; help maintain anoperational policy and procedure manual for the Delaware Campus; complete daily facility rounds, notate any operational adjustmentsneeded, place work orders for facilities and janitorial services,and send a daily report to the Senior Director for review; and serve as a campus liaison for food and vending services.
• May perform administrative duties associated with supportingstudents, faculty, and staff, including but not limited to,processing forms, directing ad hoc requests for support services,data entry, and other associated tasks, as necessary. This may alsoinclude supporting services offered at the location, such astesting center, library services, tutoring, student activities,etc. and assisting with events and programs hosted by the DelawareCampus and RL'Cs.
• May provide general information about campus services andresources, student life, and opportunities for campus involvement.May provide general student outreach and assist with enrollmentcampaigns, gather data, and provide outcomes to the administrativeteam.

Customer Service & Administrative

• Provides in-person, front-line professional customer servicefor internal and external customers including but not limited tocommunity members, students, faculty, staff, and administrators.Answers questions, phone calls, emails, and other communication ina timely manner.
• Responds to inquiries, identifies needs, answers questions,provides information, and facilitates operational assistance, whennecessary. Handles general student inquiries and makes referral toappropriate campus resources. Answers phones, routes calls, andtakes messages. Provides assistance to other areas, when necessary,and responds to questions.
• Retrieves and analyzes data reports for the Delaware Campus.Researches, compiles, and formulates facility data for reportingmeasures. Maintains accurate records, organization, and files.Maintains confidentiality of all sensitive information andrecords.

Culture of Respect

• Fosters and maintains a safe environment of respect andinclusion for faculty, staff, students, and members of thecommunity.

Schedule

• Hours may include working outside of a normal workweek schedulewith non-traditional work hours such as 11 am-7 pm/12 pm-8 pm.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED
• One (1) year of experience in customer service.
• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).
• *An appropriate combination of education, training, coursework,and experience may qualify a candidate.

CSCC has the right to revise this position description at anytime. This position description does not represent in any way acontract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40