Special Assets Manager

Keystone Cooperative, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid Time Off

Career Growth

Employee discounts

Job summary

Keystone Cooperative, Inc. is seeking a Special Assets Manager to oversee delinquent and special accounts, coordinate with third-party agencies, and ensure compliant collections.

You will evaluate escalated accounts, recommend strategies, and monitor performance across the organization. You will lead negotiations on repayment terms, supervise relationships with outside counsel and vendors, and coordinate legal referrals while maintaining thorough documentation and timely reporting to leadership.

Qualifications

• Bachelor’s degree required.
• Experience with outside counsel, collection agencies, repossession vendors, or bankruptcy matters preferred.
• Experience in commercial, agricultural, cooperative, or secured credit environments preferred.
• Experience developing collection procedures, reporting tools, or delinquency control processes preferred.

Responsibilities

• Oversee delinquent and special accounts collection according to policies.
• Review complex accounts and determine next steps such as payment plans or legal referral.
• Verify and protect collateral interests to reduce loss exposure.
• Negotiate repayment terms with customers and establish payment plans.
• Monitor collection performance metrics and agency/counsel effectiveness.
• Manage relationships with third-party agencies, repossession vendors, and outside counsel.
• Coordinate legal referrals with outside counsel and track actions.
• Administer bankruptcy and workout accounts with proper documentation.
• Communicate delinquent account status to leadership and departments.
• Prepare delinquency and recovery reports for leadership.
• Collaborate with credit, finance, operations, and sales to identify high-risk accounts.

Skills

Communication skills

Negotiation

Professionalism

Organization

Legal docs

Data analysis

Team player

FDCPA knowledge

MS Office

Power BI

CRM software

Education

Bachelor’s degree

Tools

Power BI

CRM software

Microsoft Excel

Job description

Job Description Summary

The Special Assets Manager oversees the collection of delinquent and special accounts, supports delinquency controls, and coordinates collection efforts across the company, third-party collection agencies, repossession vendors, and outside counsel. This role is responsible for evaluating escalated accounts, recommending appropriate collection strategies, monitoring collection performance, and ensuring money owed to the company is pursued and recovered in a timely, professional, and compliant manner.

Duties and Responsibilities

• Facilitates collection procedures in accordance with company policies, procedures, and applicable collection requirements.
• Reviews complex, delinquent, or escalated accounts and determines appropriate next steps, including payment arrangements, legal referral, repossession, settlement, or charge-off recommendation.
• Verifies, monitors, and protects collateral interests to support collection efforts and reduce potential loss exposure.
• Negotiates with customers to amend repayment terms, establish payment plans, or resolve past-due balances, as appropriate.
• Monitors collection performance metrics, including delinquency trends, recovery rates, aging balances, charge-offs, and agency or counsel effectiveness.
• Manages relationships with third-party collection agencies, repossession vendors, and outside counsel, including performance reviews, account coordination, and issue resolution.
• Coordinates legal referrals with outside counsel, including account review, documentation preparation, status tracking, and follow-up on recommended actions.
• Administers bankruptcy and workout accounts, including monitoring case activity, coordinating repayment or restructuring arrangements, and ensuring appropriate internal documentation and follow-up.
• Communicates the status of delinquent accounts to the Assistant Vice President of Credit and Finance, Credit and Finance Directors, and other appropriate personnel.
• Prepares reports for leadership regarding delinquency status, collection activity, recovery progress, and recommended next steps.
• Partners with credit, finance, operations, and sales teams to identify high-risk accounts and recommend appropriate collection strategies.
• Maintains accurate documentation of collection activity, account status, customer communication, and recommended actions.
• Reviews accounts and recommends write-off action when appropriate; supervises approved write-off procedures and related credit reporting agency notifications.
• Identifies and supports process improvements related to delinquency prevention, collection workflows, customer outreach, and account escalation.
• Performs other related duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong judgment, decision-making, negotiation, and persuasive communication skills.
• High level of professionalism and discretion when working with customers, internal teams, outside counsel, and third-party agencies.
• Strong organizational skills with the ability to manage multiple priority accounts, deadlines, and follow-up actions.
• Ability to interpret account history, credit information, legal documentation, and payment behavior to determine appropriate collection action.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of statistics, reporting, and data analysis.
• Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Proficiency with Microsoft Office Suite; experience with Power BI or related reporting tools and customer relationship management software preferred.

Education and Experience

• Bachelor’s degree required.
• Experience working with outside counsel, collection agencies, repossession vendors, or bankruptcy matters preferred.
• Prior experience in commercial, agricultural, cooperative, or secured credit environments preferred.
• Experience developing collection procedures, reporting tools, or delinquency control processes preferred.

At Keystone Cooperative, we value our team members and offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

Benefits

• Health & Wellness: Affordable medical, dental, and vision coverage, plus wellness programs to keep you feeling your best.
• Financial Security: Competitive 401(k) with company match, life insurance, and disability coverage.
• Paid Time Off: Generous time off with pay to recharge and spend with loved ones.
• Career Growth: Training, development opportunities, and tuition assistance to help you reach your goals.
• Employee Discounts & Perks: Exclusive savings and programs to make life outside of work even better.

About the Company

Join a team that invests in you - personally and professionally! Keystone Cooperative, Inc. is a 100% farmer-owned cooperative serving customers across Indiana, Ohio, Michigan and Illinois. Centered on the valued relationships that have built and grew the cooperative for 100 years, Keystone specializes in energy, agronomy, grain, animal nutrition, and swine production. Headquartered in Indianapolis, Indiana, Keystone serves as a center point in local family farms and rural communities, ensuring today's successes and securing tomorrow's opportunities.