Account Relationship Manager

Keystone Cooperative, Inc.; Frankfort (IN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Career growth

Employee discounts

Job summary

Keystone Cooperative, Inc. seeks an agricultural sales professional in Indiana to build trusted partnerships with farmers. You will leverage Elite AGx and Connect to interpret data, tailor solutions, and drive account plans that align with customers’ business goals.

You will maintain records, collaborate with cross-functional teams, and travel as needed to meet account objectives and support growth across energy, agronomy, grain and swine production sectors.

Qualifications

• 1-3 years of relevant ag sales experience
• Basic understanding of crop production
• Strong written, verbal and interpersonal communication skills
• Excellent organizational skills and ability to work within strict time frames
• Capable of learning diverse product portfolios and maintaining profitability
• Strong analytical skills and ability to calculate information
• Ability to work independently and make decisions
• Willing to travel as needed
• Proficient with MS Office and company software

Responsibilities

• Develop deep knowledge of assigned customers’ initiatives, goals, and strategies through regular interaction
• Use AGx, Connect and other tools to interpret information and make recommendations
• Ask questions to understand customer strategy and adapt offerings
• Create and manage Customer Account Plans to meet producer objectives
• Review plans with Sales Lead and Regional Director and address key business issues
• Position Keystone products during calls and other formats to fit customer needs
• Set and achieve sales volumes and profit margins for each account
• Maintain account and call records in Keystone Connect and Profile Sheets
• Communicate progress and issues daily with Location Manager and operations
• Collaborate with Grain, Agronomy, Energy and Swine & Animal Nutrition teams on account developments
• Provide excellent customer service and be a primary contact for customers
• Support go-to-market strategies within the organization
• Adapt to strategy changes and communicate with stakeholders

Skills

Ag sales experience

Crop production knowledge

Communication skills

Organizational skills

Analytical skills

Independent decision making

Willingness to travel

MS Office proficiency

Tech tools literacy

Education

Bachelor’s degree in agriculture or related field

Job description

Job Description Overview: This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform.

Duties and Responsibilities:

• Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practices
• Utilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendations
• Ask good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals
• Ensure objectives and targets of the producers are met by the development of a Customer Account Plan
• Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customer
• Detail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customer
• Set and achieve sales volumes, profit margins and other goals for each assigned account
• Maintain account and sales call records via Keystone Connect and Strategic Account Profile Sheets
• Communicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts
• Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developments
• Provide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaints
• Develop work habits that create, build and support the go-to-market strategy within the organization
• Adapt to and communicate changes in strategies to key stakeholders

Skills and Qualifications:

• 1-3 years of relevant ag sales experience
• Basic understanding of crop production, including basic agronomics
• Strong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationships
• Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions
• Capable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-owners
• Strong analytical skills and ability to accurately calculate information
• Ability to work independently and make appropriate decisions
• Must be willing to work hours necessary to be successful and travel as needed
• Proficient with MS Office suite and company specific software
• Ability to understand and utilize additional technological tools and resources

Education and Experience:

Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience

At Keystone Cooperative, we value our team members and offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

Benefits:

• Health & Wellness: Affordable medical, dental, and vision coverage, plus wellness programs to keep you feeling your best
• Financial Security: Competitive 401(k) with company match, life insurance, and disability coverage
• Paid Time Off: Generous time off with pay to recharge and spend with loved ones
• Career Growth: Training, development opportunities, and tuition assistance to help you reach your goals
• Employee Discounts & Perks: Exclusive savings and programs to make life outside of work even better

Join a team that invests in you—personally and professionally! Keystone Cooperative, Inc. is a 100% farmer-owned cooperative serving customers across Indiana, Ohio, Michigan and Illinois. Centered on the valued relationships that have built and grown the cooperative for 100 years, Keystone specializes in energy, agronomy, grain, animal nutrition, and swine production. Headquartered in Indianapolis, Indiana, Keystone serves as a center point in local family farms and rural communities, ensuring today's successes and securing tomorrow's opportunities.