Account Relationship Manager (ARM)

Keystone Cooperative, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Employee discounts

Job summary

Keystone Cooperative, Inc. is seeking a motivated Agricultural Sales professional to partner with farmers, delivering Keystone’s Elite AGx and Connect platform value.

You will build deep customer relationships, develop Account Plans, and drive sales volumes while coordinating with cross-functional teams. Travel as needed to support accounts and achieve profitability for farmer-owners.

Qualifications

• 1-3 years of relevant ag sales experience.
• Basic understanding of crop production.
• Excellent written, verbal and interpersonal communication.
• Strong organizational skills and ability to work under time constraints.
• Ability to learn diverse product portfolios and drive profitability.
• Proficient with MS Office and company software.
• Willing to travel as needed.
• Ability to work independently.

Responsibilities

• Gain in-depth knowledge of customers’ initiatives through regular interaction.
• Use AGx and Connect to help customers interpret information and make recommendations.
• Ask questions to understand customer strategy and adapt offerings.
• Develop a Customer Account Plan to meet producer objectives.
• Position and sell Keystone products during on-farm and other calls.
• Maintain account records and communicate progress with leadership.

Skills

Agricultural sales

Relationship building

Communication skills

Analytical skills

MS Office

Travel readiness

Education

Bachelor’s degree in agriculture

Tools

MS Office Suite

Keystone Connect

Job description

Job Description Overview

This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform.

Duties and Responsibilities

• Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practices
• Utilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendations
• Ask good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals.
• Ensure objectives and targets of the producers are met by the development of a Customer Account Plan.
• Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customer
• Detail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customer
• Set and achieve sales volumes, profit margins and other goals for each assigned account.
• Maintain account and sales call records via Keystone Connect and Strategic Account Profile Sheets
• Communicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts.
• Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developments
• Provide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaints
• Develop work habits that create, build and support the go-to-market strategy within the organization.
• Adapt to and communicate changes in strategies to key stakeholders.

Skills and Qualifications

• 1-3 years of relevant ag sales experience
• Basic understanding of crop production, including basic agronomics
• Strong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationships
• Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions
• Capable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-owners
• Strong analytical skills and ability to accurately calculate information
• Ability to work independently and make appropriate decisions.
• Must be willing to work hours necessary to be successful and travel as needed
• Proficient with MS Office suite and company specific software.
• Ability to understand and utilize additional technological tools and resources.

Education and Experience

Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience

Benefits

• Health & Wellness: Affordable medical, dental, and vision coverage, plus wellness programs to keep you feeling your best.
• Financial Security: Competitive 401(k) with company match, life insurance, and disability coverage.
• Paid Time Off: Generous time off with pay to recharge and spend with loved ones.
• Career Growth: Training, development opportunities, and tuition assistance to help you reach your goals.
• Employee Discounts & Perks: Exclusive savings and programs to make life outside of work even better.

About Keystone Cooperative

Keystone Cooperative, Inc. is a 100% farmer-owned cooperative serving customers across Indiana, Ohio, Michigan and Illinois. Centered on the valued relationships that have built and grew the cooperative for 100 years, Keystone specializes in energy, agronomy, grain, animal nutrition, and swine production. Headquartered in Indianapolis, Indiana, Keystone serves as a center point in local family farms and rural communities, ensuring today's successes and securing tomorrow's opportunities.