Strategic Special Assets & Recoveries Manager

Keystone Cooperative, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid Time Off

Career Growth

Employee discounts

Job summary

Keystone Cooperative, Inc. is seeking a Special Assets Manager to oversee delinquent and special accounts, coordinate with third-party agencies, and ensure compliant collections.

You will evaluate escalated accounts, recommend strategies, and monitor performance across the organization. You will lead negotiations on repayment terms, supervise relationships with outside counsel and vendors, and coordinate legal referrals while maintaining thorough documentation and timely reporting to leadership.

Qualifications

• Bachelor’s degree required.
• Experience with outside counsel, collection agencies, repossession vendors, or bankruptcy matters preferred.
• Experience in commercial, agricultural, cooperative, or secured credit environments preferred.
• Experience developing collection procedures, reporting tools, or delinquency control processes preferred.

Responsibilities

• Oversee delinquent and special accounts collection according to policies.
• Review complex accounts and determine next steps such as payment plans or legal referral.
• Verify and protect collateral interests to reduce loss exposure.
• Negotiate repayment terms with customers and establish payment plans.
• Monitor collection performance metrics and agency/counsel effectiveness.
• Manage relationships with third-party agencies, repossession vendors, and outside counsel.
• Coordinate legal referrals with outside counsel and track actions.
• Administer bankruptcy and workout accounts with proper documentation.
• Communicate delinquent account status to leadership and departments.
• Prepare delinquency and recovery reports for leadership.
• Collaborate with credit, finance, operations, and sales to identify high-risk accounts.

Skills

Communication skills

Negotiation

Professionalism

Organization

Legal docs

Data analysis

Team player

FDCPA knowledge

MS Office

Power BI

CRM software

Education

Bachelor’s degree

Tools

Power BI

CRM software

Microsoft Excel

Job description

Keystone Cooperative, Inc. is seeking a Special Assets Manager to oversee delinquent and special accounts, coordinate with third-party agencies, and ensure compliant collections.

You will evaluate escalated accounts, recommend strategies, and monitor performance across the organization. You will lead negotiations on repayment terms, supervise relationships with outside counsel and vendors, and coordinate legal referrals while maintaining thorough documentation and timely reporting to leadership.