Client Success & Growth Specialist

CSA Group Testing & Certification Inc.; Cleveland (OH); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

CSA Group Testing & Certification Inc. is hiring a Customer Care Specialist to promote growth and superior service within an assigned territory. You will serve as the internal sales and customer contact for inquiries, quotes, and service, supporting CSA Group TIC offerings.

You will collaborate with NAMs, SAMs, and cross-functional teams to ensure proactive account management and a seamless customer experience.

Competenze

• Post-secondary education required.
• 2-4 years of Sales or Marketing experience.
• Understanding of Salesforce and Workday preferred.
• Knowledge of the safety certification industry.
• Computer proficiency in Word, Excel, PowerPoint, Outlook, and database applications.
• Excellent verbal and written English communication skills.
• Excellent phone and customer service skills.
• Able to maintain positive contacts within all levels of the organization to exchange, explain and interpret information or ideas and follow-up on client requests.

Mansioni

• Collaborate with Sales, Technical, Operations and Marketing to deliver a seamless customer experience.
• Support NAMs, SAMs and Operations to drive commercial growth across accounts.
• Own existing customer relationships with proactive account management.
• Promote new testing, certification and service offerings to clients.
• Assist sales with timely, accurate information from inquiry to service.
• Engage current customers, positioning CSA Group against competitors as a trusted partner.
• Provide market insight and feedback for new business opportunities.
• Support sales in accelerating new business growth and follow-up.
• Coordinate inquiries, quotes and service delivery with customers.
• Promote testing, certification and Field Evaluation services as needed.
• Coordinate with labs, technical specialists and delivery teams for service delivery.
• Schedule testing and certification activities and provide status updates.
• Manage issues/escalations and monitor CSAT metrics.

Conoscenze

Customer service

English communication

Phone skills

Microsoft Office

Database apps

Formazione

Post-secondary education required

Strumenti

Salesforce

Workday

Descrizione del lavoro

CSA Group Testing & Certification Inc. is hiring a Customer Care Specialist to promote growth and superior service within an assigned territory. You will serve as the internal sales and customer contact for inquiries, quotes, and service, supporting CSA Group TIC offerings.

You will collaborate with NAMs, SAMs, and cross-functional teams to ensure proactive account management and a seamless customer experience.