Special Accounts Navigator – Logistics & Customer Care

Saia Inc.; Atlanta (GA); Presencial; USD 27.000 - 31.000; Jornada completa

Descripción de la vacante

Saia Inc. is seeking an organized logistics professional to assist with monitoring and tracking shipments, quoting, negotiating, and ensuring contractual compliance across our specialty products.

You will partner with internal teams to communicate customer needs, provide status updates, and help resolve discrepancies to maintain service levels. This role supports cross-functional audits and opportunities to grow within a nationwide logistics network.

Formación

• High school diploma or GED.
• 2+ years of less-than-truckload or customer service experience.
• Proficiency in Microsoft Office and transportation management applications.

Responsabilidades

• Communicates customer’s needs with business partners to address their needs and resolve discrepancies.
• Provides daily status updates to leadership on assigned accounts.
• Recognizes issues to avoid service disruptions.
• Resolves multi-task service requests through various channels of communication.
• Maintains accurate records of customer documentation.
• Assists cross-functional teams in audits related to transportation processes.
• Supports business partners by uncovering and securing new business opportunities.

Conocimientos

Customer service

Educación

High school diploma or GED

Herramientas

Microsoft Office

Transportation management applications

Descripción del empleo

Saia Inc. is seeking an organized logistics professional to assist with monitoring and tracking shipments, quoting, negotiating, and ensuring contractual compliance across our specialty products.

You will partner with internal teams to communicate customer needs, provide status updates, and help resolve discrepancies to maintain service levels. This role supports cross-functional audits and opportunities to grow within a nationwide logistics network.