Speaker Programs Operations Lead | High-Volume Events

F. Hoffmann-La Roche AG; South San Francisco (CA); On-site; USD 101,000 - 187,000; Full time

Job summary

Genentech, a member of the Roche group, is seeking an Event Operations Manager for Speaker Programs to own end-to-end operational delivery across in-person and virtual programs, coordinating with the speaker program vendor and internal teams.

The role requires a Bachelor's degree and at least 4 years of experience in event operations or related fields, plus strong knowledge of healthcare compliance (PhRMA Code, Open Payments) and vendor management.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• At least 4 years of experience in event operations, speaker program operations, project management, commercial operations, or a related field.
• Experience managing vendors that deliver high-volume programs or events, including tracking deliverables and resolving issues through appropriate escalation.
• Working knowledge of the rules governing interactions with healthcare professionals, such as the PhRMA Code, Anti-Kickback Statute, OIG guidance on speaker programs, and Open Payments (Sunshine Act) reporting.
• Demonstrated ability to manage many concurrent programs with strong organization and attention to detail.
• Experience supporting structured Commercial, Medical, regulatory, or other content-review and approval processes.
• Proficiency with Microsoft 365 and Google Workspace, including intermediate Excel, and the ability to learn program-management, content-management, and workflow platforms.
• Willingness to travel occasionally based on program needs.

Responsibilities

• Oversee Vendor Execution: Direct the day-to-day work of our speaker program vendor across logistics, registration, attendee management, and speaker coordination. Set clear expectations, monitor performance against SLAs and KPIs, and resolve or escape gaps.
• Manage Bureau and Program Operations: Coordinate annual bureau setup and close, program intake, timelines, and readiness. Adapt requirements to each program type, including Patient program needs such as patient speaker training, privacy, and adverse event reporting.
• Operationalize Compliance: Partner with Compliance and Legal to confirm speaker contracting, fair market value, and training are complete before programs proceed, and that attendee, venue, meal, and state-specific rules are met.
• Manage Materials and Approvals: Route speaker decks, invitations, and program materials through Commercial and Medical review. Track re-approvals and expirations so only current approved materials are in use.
• Manage Financial Operations: Support budgets, statements of work, purchase orders, invoices, accruals, and reconciliation. Validate speaker honoraria and HCP spend for Open Payments (Sunshine Act) and state transparency reporting.
• Coordinate Across Functions: Partner with the Marketing, Field, Medical, Compliance, and Finance, to resolve dependencies and provide visibility into progress and risks.
• Serve as an operational resource for field teams, and bring platform and data needs to the product team.
• Report and Improve: Work with our vendor to maintain trackers and standard reports on program activity, speaker utilization, exceptions, and vendor performance. Work with the product team to simplify and automate high-volume work and strengthen SOPs.

Skills

Vendor management

Project management

Regulatory compliance knowledge

Stakeholder communication

Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Google Workspace

Excel

Veeva

Cvent

Jira

Job description

Genentech, a member of the Roche group, is seeking an Event Operations Manager for Speaker Programs to own end-to-end operational delivery across in-person and virtual programs, coordinating with the speaker program vendor and internal teams.

The role requires a Bachelor's degree and at least 4 years of experience in event operations or related fields, plus strong knowledge of healthcare compliance (PhRMA Code, Open Payments) and vendor management.