Technical Parts & Customer Solutions Specialist

Hurco Companies, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hurco Companies, Inc. in Indianapolis, IN is seeking a Technical Parts & Customer Support Specialist to assist customers and distributors with parts inquiries, identify replacement components, and develop sourcing solutions.

This role partners with Purchasing, Engineering, Technical Support, Service, and suppliers to resolve parts issues accurately and improve the overall customer experience. Ideal candidates have strong customer service, mechanical aptitude, problem-solving skills, and a

Qualifications

• 2+ years in customer service, technical support, parts, purchasing, manufacturing, or related experience.
• Mechanical aptitude and ability to read schematics, BOMs, and parts catalogs.
• Experience researching and cross-referencing OEM part numbers and supplier data.
• Ability to communicate effectively with customers, distributors, vendors, and internal departments.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Excel and Outlook; ERP experience preferred (MS Dynamics 365 Finance & Operations).

Responsibilities

• Serve as a technical resource for customers, distributors, and internal teams regarding machine tool parts, components, and assemblies.
• Identify correct parts and assemblies for customer/distributor inquiries.
• Review schematics, exploded drawings, bills of materials, catalogs, and documentation to identify components.
• Cross-reference OEM part numbers and supplier data to determine replacements.
• Collaborate with Purchasing, Engineering, Technical Support, Service, and vendors to resolve questions.
• Assist customers in identifying replacement parts and provide technical information.
• Troubleshoot parts issues using available documentation.
• Maintain accurate parts, supplier, and customer data in company systems.
• Use ERP and ticketing systems to track requests and document solutions.
• Develop SOPs, work instructions, and training materials.
• Support continuous improvement initiatives in Parts and Customer Support.

Skills

Customer service

Technical support

Parts purchasing

Mechanical aptitude

Schematics reading

Cross-referencing

Communication

Organization

Tools

ERP systems

Microsoft Dynamics 365

Excel

Outlook

Job description

Hurco Companies, Inc. in Indianapolis, IN is seeking a Technical Parts & Customer Support Specialist to assist customers and distributors with parts inquiries, identify replacement components, and develop sourcing solutions.

This role partners with Purchasing, Engineering, Technical Support, Service, and suppliers to resolve parts issues accurately and improve the overall customer experience. Ideal candidates have strong customer service, mechanical aptitude, problem-solving skills, and a