Spanish Speaking Online Platform Support Agent -Remote in Greece

Employers from Greece; United States; A distancia; USD 45.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Online Platform Support Agent to help Spanish-speaking users via email, live chat and phone, ensuring quick, accurate solutions. You will troubleshoot accounts and guide users through the platform with clear, actionable steps.

You will document interactions in the CRM, work with other teams to highlight issues, stay updated on new features, and perform follow-ups to ensure customer satisfaction and loyalty.

Formación

• Experience in customer support or technical assistance, online service focus.
• Fluent in Spanish and English, both written and spoken.
• Good technical understanding of online platforms and features.
• Proactive problem solving and strong customer empathy.

Responsabilidades

• Assist Spanish-speaking users through email, live chat and phone.
• Troubleshoot and resolve account and platform issues promptly.
• Provide clear guidance on navigation and usage of the platform.
• Document interactions and solutions in the CRM system.
• Collaborate with teams to identify recurring issues and improvements.
• Stay updated on platform features to offer accurate support.
• Conduct follow-ups to confirm customer satisfaction.

Conocimientos

Spanish language

English language

Customer support

Technical aptitude

Communication skills

CRM familiarity

Problem solving

Herramientas

CRM software

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanish-speaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team!

Responsibilities

• Assist Spanish-speaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
• Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
• Provide clear instructions and guidance on how users can best navigate and utilize the platform.
• Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
• Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
• Stay updated on platform developments and new features to offer accurate support.
• Perform follow-up communications with users to confirm their satisfaction with the assistance received.

Requirements

• Fluent in Spanish and English, both written and verbal.
• Prior experience in customer support or technical assistance, especially within an online service environment.
• Strong technical skills and knowledge of online platforms and their functionalities.
• Effective problem-solving abilities and a proactive approach to customer inquiries.
• Excellent communication and interpersonal skills, with a strong emphasis on customer service.
• Familiarity with CRM software and customer support systems is advantageous.
• Ability to work autonomously and deliver high-quality service in a multifaceted environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...