Spanish-Speaking SaaS Support Specialist in Athens

Mercier Consultancy Group; United States; Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

13th and 14th salary

Monthly performance bonus

Relocation package

Professional training

Health insurance

International office culture in Athens

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Customer Service Agent for a fast-paced SaaS company in Greece. The role involves assisting end-users via chat, email, and phone, with a focus on technical issue resolution and customer satisfaction.

Applicants should be fluent in Spanish and English, have a SaaS or tech support interest, and be eligible to work in the EU. Athens-based relocation is provided as part of the package.

Qualifications

• Native or fluent Spanish (spoken and written).
• Proficiency in English for international teamwork.
• Proven interest or experience in SaaS or tech support.
• Strong problem-solving skills with technology orientation.

Responsibilities

• Provide high-quality technical assistance to end-users of SaaS products via chat, email, and phone.
• Troubleshoot software-related queries and guide users through features and UI.
• Maintain understanding of software architecture to offer accurate solutions.
• Ensure high customer satisfaction by delivering professional resolutions to inquiries.
• Collaborate with cross-functional teams to identify bugs or pain points.
• Document all interactions in the CRM to ensure a seamless service journey.

Skills

Spanish proficiency

English fluency

Problem solving

Customer support

Job description

Mercier Consultancy Group is seeking a Spanish-speaking Customer Service Agent for a fast-paced SaaS company in Greece. The role involves assisting end-users via chat, email, and phone, with a focus on technical issue resolution and customer satisfaction.

Applicants should be fluent in Spanish and English, have a SaaS or tech support interest, and be eligible to work in the EU. Athens-based relocation is provided as part of the package.