Spanish Speaking Customer Care Specialist — Remote Greece

Mercier Consultancy Group; United States; Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Relocation package

Training & onboarding

Private health insurance

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking Spanish Speaking Customer Care Experts to join a prestigious client in the Customer Support Services sector. This role includes a fully supported relocation to Greece, enabling you to build your career while enjoying a Mediterranean lifestyle.

You will provide world-class support via phone, email, and live chat, resolve complex inquiries with empathy, and maintain accurate records in our CRM.

Qualifications

• Native or fluent Spanish (spoken and written).
• Proficiency in English to communicate within our international team environment.
• Valid EU passport (mandatory).
• Based in Greece with the ability to thrive in a fast-paced, remote-capable environment.
• Strong problem-solving and exceptional interpersonal skills.

Responsibilities

• Provide world-class assistance to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with empathy, professionalism, and speed, ensuring high levels of customer satisfaction.
• Maintain comprehensive records of customer interactions within our CRM systems.
• Collaborate with cross-functional teams to elevate and resolve technical or billing issues effectively.
• Stay updated on product knowledge and internal processes to provide accurate information at all times.
• Contribute to the continuous improvement of support quality by providing constructive feedback on existing workflows.
• Represent our premium brand with excellence, reinforcing our reputation for industry-leading customer care.

Job description

Mercier Consultancy Group is seeking Spanish Speaking Customer Care Experts to join a prestigious client in the Customer Support Services sector. This role includes a fully supported relocation to Greece, enabling you to build your career while enjoying a Mediterranean lifestyle.

You will provide world-class support via phone, email, and live chat, resolve complex inquiries with empathy, and maintain accurate records in our CRM.