Spanish Speaking Customer Agent Software Company - Work In Athens, Greece

Mercier Consultancy Group; United States; Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

13th and 14th salary

Monthly performance bonus

Relocation package

Professional training

Health insurance

International office culture in Athens

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Customer Service Agent for a fast-paced SaaS company in Greece. The role involves assisting end-users via chat, email, and phone, with a focus on technical issue resolution and customer satisfaction.

Applicants should be fluent in Spanish and English, have a SaaS or tech support interest, and be eligible to work in the EU. Athens-based relocation is provided as part of the package.

Qualifications

• Native or fluent Spanish (spoken and written).
• Proficiency in English for international teamwork.
• Proven interest or experience in SaaS or tech support.
• Strong problem-solving skills with technology orientation.

Responsibilities

• Provide high-quality technical assistance to end-users of SaaS products via chat, email, and phone.
• Troubleshoot software-related queries and guide users through features and UI.
• Maintain understanding of software architecture to offer accurate solutions.
• Ensure high customer satisfaction by delivering professional resolutions to inquiries.
• Collaborate with cross-functional teams to identify bugs or pain points.
• Document all interactions in the CRM to ensure a seamless service journey.

Skills

Spanish proficiency

English fluency

Problem solving

Customer support

Job description

Spanish Speaking Customer Service Agent Software Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, ensuring a seamless bridge between your career aspirations and the most prestigious opportunities available today.

Job Overview

We are currently seeking a dynamic professional for a Spanish Speaking Customer Service Agent Software Company position in Greece, set within a fast-paced SaaS environment. This is your chance to advance your career by joining the ranks of elite tech professionals through one of the most exciting jobs in Greece, providing specialized support for innovative cloud-based software solutions.

Key Responsibilities

• Provide high-quality technical assistance to end-users of our premium SaaS products via chat, email, and phone.
• Troubleshoot software-related queries, guiding users through product features and interface optimizations.
• Maintain a deep understanding of our software architecture to provide accurate, industry-standard solutions.
• Ensure high customer satisfaction ratings by delivering professional and efficient resolutions to technical inquiries.
• Collaborate with cross-functional technical teams to identify and report software bugs or common user pain points.
• Document all interactions within our CRM to ensure a seamless service journey for our Spanish-speaking clientele.
• Continuously update your knowledge on new software releases and updates to provide the most current support possible.
• Native or fluent Spanish (spoken and written) for high-level customer interaction.
• Proficiency in English to collaborate within our international corporate team.
• Valid EU passport or valid residency permit to work in the European Union.
• Proven interest or experience in the SaaS or technology support industry.
• Strong problem-solving skills and a passion for technology and software ecosystems.

What We Offer

• Competitive Monthly Salary
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus included to reward your dedication.
• Fully Paid Relocation Package (flight, transfer, and hotel upon arrival).
• Fully Paid Professional Training on proprietary SaaS platforms.
• Comprehensive Private Health Insurance and various corporate perks.
• And Much More, including a vibrant international office culture in Athens.

Life in Greece

Embracing one of our Spanish-speaking jobs in Greece means more than just a career move; it is an invitation to experience the Mediterranean lifestyle. Greece offers an unparalleled climate, world-renowned history, and a modern, bustling urban environment that makes it one of the most desirable locations for international talent today.

When you accept this Spanish Speaking Customer Service Agent Software Company position in Greece, you gain access to a high quality of life. From the iconic culinary scene to the welcoming culture and reliable infrastructure, relocating to Greece provides the perfect balance of professional growth and personal discovery. Join us in the heart of Athens and start your new chapter in Greece.