Spanish-Speaking Support Pro — Relocate to Greece

Mercier Consultancy Group; United States; Remote; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary (monthly)

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

2 Extra Salaries Per Year (13th and 14

And Much More…

Job summary

Mercier Consultancy Group is hiring for Spanish-Speaking Customer Experts for a messaging app in Greece. Join a fast-paced social media environment and deliver exceptional support to users across chat, email and social channels.

The role requires native or fluent Spanish and advanced English, with a strong focus on clear communication and solution-oriented help. A valid EU passport is mandatory, and a generous relocation package is offered to facilitate your move.

Qualifications

• Native or fluent Spanish (spoken and written).
• Advanced English proficiency to communicate effectively in an international team.
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills, suitable for Spanish-speaking roles.
• Previous experience in customer service is an asset, but not mandatory.

Responsibilities

• Provide high-quality support to users of a leading global messaging app.
• Resolve technical and account-related inquiries via chat, email, and social media channels.
• Ensure all interactions reflect the premium brand voice of our social media industry partner.
• Maintain high levels of customer satisfaction by providing efficient and empathetic solutions.
• Stay updated on new platform features and policy updates within the social media landscape.
• Collaborate with internal teams to flag trends and improve the overall user experience.
• Adhere to strict data privacy and security guidelines inherent to the social media industry.

Skills

Spanish fluency

English proficiency

Communication skills

Problem solving

Job description

Mercier Consultancy Group is hiring for Spanish-Speaking Customer Experts for a messaging app in Greece. Join a fast-paced social media environment and deliver exceptional support to users across chat, email and social channels.

The role requires native or fluent Spanish and advanced English, with a strong focus on clear communication and solution-oriented help. A valid EU passport is mandatory, and a generous relocation package is offered to facilitate your move.