Spanish-Speaking Retention & Renewal Specialist

Trey Solis - State Farm Agent; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Commission-based pay

Training & development

Advancement opportunities

Job summary

Trey Solis - State Farm Agent in San Antonio, TX is seeking a Customer Retention Specialist who is Spanish speaking to support ongoing customer relationships and contribute to office growth.

The role focuses on outreach, policy renewals, and relationship maintenance. Responsibilities include communicating renewals and coverage options, updating accounts, and maintaining accurate records while collaborating with the team to meet retention objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Active listening

Detail-oriented

Education

State insurance licenses (as required)

Job description

Trey Solis - State Farm Agent in San Antonio, TX is seeking a Customer Retention Specialist who is Spanish speaking to support ongoing customer relationships and contribute to office growth.

The role focuses on outreach, policy renewals, and relationship maintenance. Responsibilities include communicating renewals and coverage options, updating accounts, and maintaining accurate records while collaborating with the team to meet retention objectives.