Retention & Customer Service Specialist — Growth + Bonus

Rick Torres - State Farm Agent; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Rick Torres - State Farm Agent in San Antonio, Texas is seeking a Customer Service Representative/Retention Specialist to deliver exceptional customer experiences. The role involves assisting customers by answering inquiries, providing policy information, and supporting insurance claims processing.

The ideal candidate is detail-oriented with strong communication skills and a focus on customer satisfaction. This position offers a competitive salary, performance-based bonuses, and opportunities for advancement within the agency.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Rick Torres - State Farm Agent in San Antonio, Texas is seeking a Customer Service Representative/Retention Specialist to deliver exceptional customer experiences. The role involves assisting customers by answering inquiries, providing policy information, and supporting insurance claims processing.

The ideal candidate is detail-oriented with strong communication skills and a focus on customer satisfaction. This position offers a competitive salary, performance-based bonuses, and opportunities for advancement within the agency.